Service Advisor

Service Advisor

What We're Looking For:

VIP Auto Accessories is looking for Service Advisor to help support our team and provide customers with exceptional experiences. We are hiring someone willing to learn ways to better understand how to use their sales skills, product knowledge, and our advanced technologies and processes to sell our unique mix of aftermarket accessories to our customers We are a part of the Lou Fusz Automotive Network and have been in business for over 40 years! The ideal candidate will flourish in a fast-paced workplace.

What We Offer:

• · Extremely competitive Medical/RX/Dental/Free Vision
• · Company paid Life Insurance/Accidental Death & Dismemberment/Long Term Disability
• · 401k Plan with Company Match
• · Voluntary Benefits including: personal(renter, auto, home, boat, motorcycle) /short term disability/accident/critical illness/universal life/cancer/pet
• · Vacation
• · Paid Holidays
• · Bereavement Leave
• · Employee Discounts
• · Referral Bonus
• · Academy Training
• · Monthly Catered Lunches

Responsibilities:

• · Sell automobile accessories to customers who visit the shop
• · Assist customers in selecting the right accessories according to their needs.
• · Answer and respond to customer inquiries regarding automobile accessories.
• · Explain performance of the chosen accessory and its benefits to customers.
• · Oversee the parts sales process from start to finish
• · Communicate with customer on parts status
• · Receive payment from retail customers or obtains credit authorization.
• · Communicate with staff and customers in a friendly and professional manner.
• · Answers phone calls, providing price quotes and other information
• · Make sure all internal requests for parts are billed on service repair order.
• · Provide high level service to internal and external customers.
• · Provide follow-up services to customers to inspire repeat and referral business.
• · Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
• · Locate out-of-stock parts from outside sources and submit an emergency order, if necessary.
• · Make sure all internal requests for parts are billed on service repair order.
• · Set up orders for daily shipment, delivery, or pick-up
• · Keep abreast of new and the latest automobile products and accessories.
• · Display automobile accessories in a store in an organized manner.
• · Maintain and manage automobile accessories and parts inventory control.
• · Coordinate and assist other sales persons in the store.

Qualifications:

• · Have a High School Diploma or equivalent
• · Have experience with auto parts sales (preferred)
• · Are able to work in a fast-paced work environment
• · Have strong organizational and time management skills
• · Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• · Clean driving record
• · Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

About Us:

We began in 1979 as “vehicle improvement products” under the carport of a 2-bedroom house. Since then we have grown fifty-fold, opened several locations, and expanded our services to include mechanical and body repair, full service detailing and interior restoration, paint protection film (PPF) and graphics, ceramic coatings and paint correction, lifts and wheels, remote start and window tint, audio systems, and much more.

Vehicles are a big investment for most people, and we want to make everyone proud of what they drive. Join our team today and start your journey towards becoming an automotive expert. With your help we can make everyone’s time behind the wheel a little more enjoyable.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.