Service Manager

Lou Fusz Automotive Network, Inc
925 N Lindbergh Blvd, Creve Coeur, MO
Full Time

Service Manager

Lou Fusz Mazda

Join the Lou Fusz Mazda Leadership Team

At Lou Fusz Mazda, we believe our employees are our greatest asset. We’re looking for an experienced, driven, and customer-focused Automotive Service Manager to lead our Service Department and help us continue delivering the exceptional experience our customers expect.

This is an opportunity for a proven automotive service professional who knows how to build a team, develop employees, create loyal customers, and operate a successful service department. If you’re a leader who enjoys helping people succeed and takes pride in creating a positive, productive work environment, we want to talk with you.

What You'll Do

As Service Manager, you will oversee the daily operations of the Service Department while developing your team and maintaining high standards for customer satisfaction, productivity, quality, and profitability.

Key Responsibilities

Lead, coach, and develop Service Advisors, technicians, and other service personnel
Create a positive, professional work environment focused on teamwork and employee development
Oversee the day-to-day operation and workflow of the Service Department
Deliver an outstanding customer experience and build long-term customer relationships
Monitor customer satisfaction and address customer concerns promptly and professionally
Establish and monitor departmental goals for sales, productivity, efficiency, and profitability
Work closely with Service Advisors to maximize opportunities while ensuring recommendations are honest and customer-focused
Monitor repair orders and workflow to help ensure timely, accurate completion of repairs
Help recruit, onboard, train, develop, and retain talented service employees
Maintain appropriate staffing levels to support business needs
Monitor technician productivity and shop efficiency
Maintain high standards for repair quality and professionalism
Promote manufacturer-recommended maintenance and dealership service programs
Maintain a clean, safe, organized, and professional Service Department
Work collaboratively with Parts, Sales, and dealership leadership
Ensure dealership policies, manufacturer requirements, and applicable safety procedures are followed
Identify opportunities to improve processes, employee engagement, customer retention, and departmental performance

What We're Looking For

Our ideal candidate combines strong operational knowledge with genuine people leadership.

Qualifications

Previous automotive dealership service management or service leadership experience preferred
Strong understanding of dealership fixed operations
Proven leadership and team-development skills
Strong customer service and conflict-resolution abilities
Ability to coach and motivate Service Advisors and technicians
Understanding of service department financial performance and key operating metrics
Excellent organizational, communication, and follow-through skills
Ability to manage multiple priorities in a fast-paced dealership environment
Strong commitment to ethical business practices and customer satisfaction
Comfortable working with dealership technology and service-management systems
Valid driver's license and acceptable driving record

What We Offer

Benefits may include:

Medical, Prescription, Dental, and Vision Coverage
Life Insurance
401(k) Plan
Pension Plan
Sick Leave
Vacation
Funeral Leave
Voluntary Benefits, including:
- Short-Term Disability
- Accident Coverage
- Critical Illness
- Universal Life
- Cancer Coverage
- Vision Coverage

What Success Looks Like

A successful Service Manager at Lou Fusz Mazda doesn't simply manage repair orders. You build a department people want to work in and customers want to return to.

You'll focus on creating an environment where technicians can be productive, Service Advisors can develop their careers, customers feel valued, and the entire department works together toward common goals.

Why Lou Fusz?

At the Lou Fusz Automotive Network, we understand that great customer experiences begin with great employee experiences. We believe in developing our people, promoting from within whenever possible, recognizing hard work, and giving employees opportunities to build long-term careers.

Our philosophy is simple: take care of our employees so they can take great care of our customers.

If you're ready to bring your leadership experience to Lou Fusz Mazda and help build an engaged, successful service team, we'd love to hear from you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply for Service Manager

First name (required)

Last name (required)

Email address (required)

Phone number (required)

I would like to communicate with the hiring team via text message about my application and next steps.

Address (required)

City (required)

State/Province

Zip/Postal Code (required)

Were you referred by anyone?YesNo

Please add your resume

10MB limit; .pdf, .doc, and .docx file types are accepted.

ATTACH FILE

Please add your cover letter (optional)

10MB limit; .pdf, .doc, and .docx file types are accepted.

ATTACH FILE

Career Needs

Timeframe to start new position

What is your earliest available start date?

Work History

Company name (required)

Job title held (required)

Start date

End date

Current

What did you like most about the position?

What did you like least about this position and why did you leave (or plan to leave)?

Education

Highest level of education completed

Military Experience

Did you serve in any branch of the US Armed Services?YesNo

Other Information

Why do you think this position is a good fit for you?

What questions or concerns do you have about this role? (optional)

Have you ever worked for the Lou Fusz Automotive Network of dealerships before? If yes, please list where, when, last supervisor and reason for leaving.

Can you perform the functions of the job for which you are applying for? If "no" please explain and describe what accommodations you might need to perform the functions.

Do you have a valid driver's license?

Are you willing to submit to a pre-employment background check and drug screen?

Do you have a legal right to work for any employer in the United States?

Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

Signature (required)

AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

Lou Fusz Automotive Network, Inc