Service Dispatcher

Lincoln of Wayne is looking for a motivated, organized, and detail-oriented Automotive Service Dispatcher to join our service department.

This is a hands-on position located directly in the service shop, working alongside our technicians and service management team. The dispatcher will oversee the flow of repair orders (ROs), monitor technician hours and productivity, manage the shop route sheet, and ensure repair orders are properly documented and completed.

Schedule

• Monday–Friday: 8:00 AM–5:00 PM, with a one-hour lunch

• Every third Saturday: 8:00 AM–4:00 PM, with no lunch

• Annual salary: $65,000

Responsibilities

• Work directly in the service shop alongside technicians and service management.

• Oversee all repair orders and monitor the status of vehicles throughout the repair process.

• Monitor technician hours, productivity, and efficiency to help keep the shop on track.

• Review and follow up on partial tickets to ensure all work is properly documented and completed.

• Check ESP and maintenance contract coverage and ensure applicable information is handled correctly.

• Review completed repair orders for accuracy and return any ROs that are incomplete, missing documentation, or not properly written up.

• Identify and flag comeback repairs and communicate them to service management.

• Maintain and manage the shop route sheet, keeping repair orders and technician assignments organized and up to date.

• Communicate with technicians, service advisors, and management to address delays, missing information, and workflow issues.

• Help maintain an organized, productive, and efficient service department.

Qualifications

• Previous automotive dealership or service department experience preferred.

• Knowledge of repair orders, technician workflow, and automotive service operations.

• Strong organizational skills and attention to detail.

• Ability to multitask and prioritize in a fast-paced environment.

• Strong communication skills and the ability to hold team members accountable.

• Comfortable working directly with technicians and service management.

• CDK experience is a plus.

What We're Looking For

We need someone who is proactive, takes ownership, follows through, and understands the importance of keeping the shop moving. The ideal candidate will be hands-on, organized, and comfortable overseeing technician workflow while ensuring every repair order is handled correctly.

If you're ready to play an important role in the success of a busy automotive service department, we'd love to hear from you!