Service Call Center Agent

Position Overview

Peter Boulware Toyota is seeking a motivated and customer-focused Service Call Center Agent to join our fast-paced automotive group call center team. In this role, you will handle both inbound and outbound calls for multiple store locations — including Peter Boulware Toyota, affiliated dealerships, and our new Lexus store opening in 2026.

You will be responsible for scheduling service appointments, providing an exceptional customer experience, and driving service department growth across multiple brands. The ideal candidate thrives in a high-energy environment, is goal-oriented, and enjoys being rewarded for results.

Key Responsibilities

• Inbound Calls: Answer incoming calls for multiple dealership locations with professionalism, accuracy, and a welcoming tone.

• Outbound Calls: Contact current and potential customers — including first-time visitors — to invite them to service with us.

• Schedule service appointments for Toyota, Lexus (2026), and other affiliated dealerships while ensuring accurate information is entered in our scheduling system.

• Present and explain current service offers, such as $25 off service coupons and complimentary vehicle pick-up/drop-off.

• Confirm customer and vehicle information (make, model, year, and ownership status).

• Follow up on upcoming appointments and missed visits to improve customer retention and show rates.

• Build rapport with customers to foster long-term loyalty.

• Collaborate with each store’s Service Department to ensure smooth appointment coordination.

• Achieve and exceed call volume, appointment booking, and revenue generation goals.

Qualifications

• Previous call center, customer service, or automotive service experience preferred but not required.

• Strong communication and active listening skills.

• Ability to adapt to handling multiple dealership brands and promotions.

• Organized and detail-oriented in a fast-paced, high-call-volume setting.

• Basic computer skills; experience with CRM or scheduling software is a plus.

• Driven to meet and exceed personal and team performance targets.

Compensation & Benefits

• Base Pay + Performance Bonuses:

  • Bonuses for all shown appointments.

  • Additional bonuses tied to the revenue generated from scheduled appointments.

• Health, dental, and vision insurance options.

• Paid time off and holidays.

• Employee discounts on vehicle service and purchases.

• Career growth opportunities — including future roles with the upcoming Lexus store.

Work Environment

• Fast-paced, team-driven atmosphere supporting multiple dealership brands.

• Professional yet friendly culture where results are recognized and rewarded.

• State-of-the-art call center with resources to support success.

Join our Service Call Center team and be part of a growing automotive group where your success fuels customer satisfaction — across Toyota, Lexus, and more.