Automotive Service Manager

Service Manager - Lawless Jeep Dodge Ram (Woburn, MA)

Salary: Competitive + Benefits + Bonus Potential

Are you a results-driven leader with a passion for the automotive industry? Do you excel in creating a high-performing team culture while delivering top-tier customer service? We are looking for a dynamic Automotive Service Manager to work with our service department to go to the next level.

What You’ll Do:

• Lead and motivate our service advisors, technicians, and support staff
• Manage daily dispatching operations of the service department to ensure efficiency and profitability
• Manage customer relations and ensure top-level service satisfaction
• Monitor KPIs including labor sales, productivity, and CSI scores
• Ensure compliance with safety and industry standards

What We’re Looking For:

• Proven experience in service management
• Strong leadership and team-building skills
• Exceptional communication and organizational abilities
• Knowledge of repair processes and automotive systems
• Familiarity with DMS systems is a plus

What We Offer:

• Over 44% of our workforce has been with us for more than 10 years — a testament to our strong culture and steady growth. Competitive pay plan with performance bonuses
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off (up to 3 weeks your first year) and holidays
• Opportunities for advancement in a growing company
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Join a company that values integrity, innovation, and excellence. Take pride in leading a team that keeps our customers safe on the road and coming back for trusted service. Apply today for a confidential interview!