Service Writer

Service Writer

 Landmark Cadillac-Mitsubishi, Inc., a part of the Landmark Automotive Group of Springfield, IL a leading automotive service provider dedicated to delivering top-quality service and maintenance to our valued customers is looking for a skilled and enthusiastic Automotive Service Writer to join our service team. 

Job Description:

As an Automotive Service Writer, you will be the primary point of contact for our customers, ensuring their needs are met with professionalism and efficiency. You will play a critical role in the service department by managing work orders, communicating with customers, and coordinating with technicians to ensure a smooth workflow.

Key Responsibilities:

• Greet customers and assess their service needs

• Prepare detailed work orders and estimates for customers

• Communicate with technicians to understand and document service issues

• Provide accurate information and recommendations to customers regarding service and repair options

• Maintain up-to-date knowledge of automotive services and repair procedures

• Schedule appointments and manage the service calendar

• Follow up with customers on the status of their vehicles and any additional repairs needed

• Ensure customer satisfaction through exceptional service and communication

Qualifications:

• High school diploma or equivalent; additional automotive training or certifications is a plus

• Proven experience as an Automotive Service Writer or similar role

• Excellent communication and interpersonal skills

• Strong organizational and time management abilities

• Knowledge of automotive systems and repair procedures

• Proficiency with computer software and automotive service management systems

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

What We Offer:

• Competitive base salary, excellent commission structure with the potential for $40,000 to $60,000 annually.

• Health, Dental, Vision and Life Insurance

• 401(k) with a company match

• Paid Time Off and Paid Vacation

• Employee discounts on automotive services and products

• Ongoing training and development

Landmark Automotive Group is a safe, drug-free workplace culture. We strive to achieve a diverse and inclusive work environment for everyone. We are proud of our participation in Getting Talent Back to Work-2nd Chance Employment. EOE