Service Manager

Are you a proven Service Manager ready for something bigger?

We're looking for an exceptional leader to take the reins of our established, high-performing service team while helping lead the next phase of our company's growth. This is more than a management position—it's an opportunity to shape the future of a rapidly expanding Retail and Fleet maintenance operation with tremendous upside.

You'll inherit a winning team of experienced Technicians, Service writers, a strong customer base, and the exciting challenge of growing our main Retail shop and the Fleet shop into Lakeland's premier retail and commercial fleet service center.

Job Summary

The Service Manager is responsible for overseeing daily operations of the service department, ensuring exceptional customer satisfaction, maximizing department profitability, and managing a team of service advisors, technicians, and support staff.

Responsibilities:

• Oversee daily operations of the service department, ensuring a smooth, efficient, and profitable workflow.
• Manage, hire, and mentor a high-performing team of technicians and service advisors.
• Act as a key point of contact between customers and the service team, ensuring clear communication and a seamless customer experience.
• Maintain high levels of customer satisfaction by ensuring prompt, courteous, and professional service.
• Ensure work orders are efficiently distributed among technicians and prioritize repair needs.
• Monitor performance metrics and implement process improvements to increase productivity and customer retention.
• Ensure proper documentation of all service transactions and maintenance of accurate service records.
• Continuously seek ways to enhance the dealership’s reputation through positive customer experiences.
• Comply with all company policies, procedures, and safety standards.
• Other duties as assigned.

Qualifications:

• Strong technical knowledge of automotive systems and repair procedures.
• Proven experience managing a service department or team within a dealership or automotive environment.
• Strong communication skills and basic match skills.
• Exceptional leadership, interpersonal, and customer service skills.
• Highly organized with the ability to multitask and prioritize effectively.
• Professional, friendly demeanor with a commitment to customer satisfaction.
• Valid driver’s license and a clean driving record.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Vehicle Purchase Discounts
• Employee Discounts on Parts and Service Repairs
• Aggressive Employee Referral Program with Bonus Opportunities

You must be at least 18 years of age to apply.  We are an equal opportunity employer and a drug-free workplace.