Service Advisor

Service Advisor

Location: Marshall, MN 56258
Pay: Competitive, based on experience

About the Job

Join Kruse Ford as a Service Advisor and be the link between our customers and service technicians. You’ll greet customers, listen to their needs, schedule service appointments, and keep them updated throughout the repair process.

This role supports the overall service department operation, ensuring customers receive accurate estimates, efficient communication, and quality support. If you’re energetic, customer-focused, and ready to grow your career in a fast-paced dealership, we’d love to hear from you.

Service Advisor Responsibilities

• Greet customers promptly and professionally

• Collect and confirm customer and vehicle information

• Document customer-reported vehicle symptoms

• Recommend maintenance based on vehicle age, mileage, and service history

• Prepare accurate cost estimates for labor and parts

• Establish follow-up times and keep customers updated on repair status

• Monitor vehicle progress throughout the day

• Confirm completed work matches the repair order and explain charges to the customer

• Coordinate loaner cars and verify insurance when needed

Service Advisor Requirements

• 1+ year of experience in a service department required

• Experience at a Ford dealership is a plus

• Strong communication and problem-solving skills

• Positive, energetic personality with a desire for long-term career growth

• Automotive knowledge and a proven record of customer satisfaction

• Familiarity with service department software; willingness to learn new tools

• Ability to lift 50 lbs and stand for extended periods

• High school diploma or equivalent required

• Valid driver’s license and clean driving record

Service Advisor Pay & Benefits

Pay: Competitive, based on experience
Schedule: Flexible hours; full-time

Benefits:

• Highly competitive pay plan, based on experience and certifications

• 401(k) with company match

• Medical and dental insurance

• Life insurance

• Paid time off

• Paid training

• Employee discounts

• Ongoing training and career development from two manufacturers

• Career advancement opportunities

• State-of-the-art facilities, including an air-conditioned shop

• Family-owned and operated dealership with an excellent reputation in the community

About Kruse Motors

Here at Kruse Motors, we are committed to exceeding employee and customer expectations by being the best in every facet of our business. We’re dedicated to the community that supports us, and commit to creating a consistent culture that you can rely on! If you’re a hard working, driven individual looking to grow, don’t hesitate to reach out.

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or any other protected status under federal, state, or local law.