Automotive Service Director

Automotive Service Director

Lead Operations. Build Culture. Drive Growth.

At Krause Auto Group, we’ve been family-owned and operated for over 30 years—and our continued success comes down to one thing: our people.

We don’t see employees as numbers—we invest in them. From leadership development to internal promotions, we are committed to helping our team members grow, succeed, and build long-term careers. With a portfolio of 12 world-class brands—including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Kia, Nissan, Honda, Volvo, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus Cars—across Georgia, South Carolina, North Carolina, Florida and Texas, we offer unmatched opportunity for growth.

We are currently seeking a high-impact Automotive Service Director to lead operations at one of our newest high-volume import dealerships in the Northern Atlanta area, Krause Family Hyundai. This is a rare opportunity to step into a busy, well-established shop with a strong team—and take it to the next level.

Why This Role Stands Out

This is more than a management position—it’s a leadership opportunity with real influence.

You’ll step into a high-performing, high-volume service department supported by experienced advisors and efficient technicians, while also having the autonomy to refine processes, elevate performance, and shape the future of the department.

What We Offer

• Aggressive Compensation Plan
• Free Health Insurance Option Available
• 401(k) with Company Match
• HSA Company Contributions
• Dental & Vision Insurance
• Paid Vacation, PTO & Holiday Pay
• Career Advancement & Promote-From-Within Culture
• Employee Discounts on Products & Services
• Family-Owned, People-First Culture
• Long-Term Stability with a Growing Organization

Your Impact

As Service Director, you’ll own the performance, culture, and profitability of the entire service department.

Key Responsibilities

• Lead all fixed operations within the service department—from write-up to delivery
• Drive revenue, efficiency, and profitability through strong operational leadership
• Manage, mentor, and develop a skilled team of technicians and service advisors
• Maintain and elevate Customer Satisfaction Index (CSI) performance
• Optimize workflow, processes, and shop productivity in a high-volume environment
• Partner with Parts and Sales to create a seamless customer experience
• Recruit, train, and retain top talent to build a best-in-class team
• Oversee budgets, expense control, and departmental financial performance
• Leverage tools like CDK Global and Xtime to improve efficiency and customer experience
• Collaborate with executive leadership and OEM partners to drive innovation and growth

What You Bring

• Proven leadership experience in an import dealership service department
• Strong track record of driving profitability, efficiency, and CSI
• Hands-on leadership style with the ability to motivate and develop teams
• Experience managing high-volume service operations
• Familiarity with CDK and Xtime preferred
• Strong organizational and operational skills
• Ability to thrive in a fast-paced, growth-focused environment
• A passion for developing people, delivering exceptional service, and building something meaningful

Ready to Lead the Next Phase of Growth?

If you’re a results-driven Service Director who’s ready to make an impact within a growing, people-first organization, this is your opportunity.

Join Krause Auto Group and take your career—and your team—to the next level.

Apply today.

Requirements:

• Must be authorized to work in the U.S. without sponsorship
• Must pass pre-employment background check, MVR, and drug screening

Krause Auto Group is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate based on race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.