Service Support Specialist-Hyundai

This position as a Service Support Specialist-Hyundai at Korum Automotive Group in Puyallup, WA, is a critical customer-facing role that demands the highest level of customer service and quality in all customer interactions.

Responsibilities include assisting external customers in scheduling appointments for vehicle repair and maintenance, processing "we owe" requests, managing internal repair orders (such as pre-owned vehicle reconditioning), answering departmental phone calls, conducting customer follow-up and care calls, providing cashiering services as a backup to Service Advisors, and assisting with Service Porter functions. For experienced individuals, providing customer service as a Service Advisor during absences and working as a Warranty Specialist on a limited basis.

Requirements include strong communication skills, attention to detail, ability to multitask, customer service experience, and willingness to build long-term customer relationships for superior service quality.

Compensation ranges from $20.42 to $28.08 per hour, paid semi-monthly.

Targeted Hiring Range: $20.42 to $24.25

Join a team at Korum Automotive Group dedicated to providing exceptional customer experiences and service quality, resulting in strong customer satisfaction in the Service Department.

• Assist customers with inquiries, concerns, and requests in a timely and professional manner.
• Handle customer complaints and provide appropriate solutions.
• Maintain a positive attitude and approach each interaction with empathy and understanding.
• Collaborate with team members to ensure customer satisfaction and retention.

Requirements:

• High School Diploma or Equivalent
• Prior experience in customer service.
• Excellent communication and interpersonal skills.
• Computer skills and the ability to learn software that is provided by the dealership.
• Ability to obtain and maintain required certifications.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Valid Driver's License with acceptable driving record.

Benefits:

• Medical / Dental / Vision
• Paid Time Off
• Employer-Paid Life Insurance
• Voluntary additional Life, Long-Term Disability, Critical Illness, Accident Insurance
• Employee Assistance Program (EAP)
• Paid Holidays
• 401(k) Salary Deferral Plan with Employer Match
• Vehicle Purchase Discount Program
• Discounts on Parts and Service
• Employee Events and Recognition
• Company-Paid Uniforms for Specified Positions
• Paid Training Based on Position

Other Potential Compensation:

• Discretionary Bonuses
• Incentive Awards
• Employee Referral Bonuses
• Years of Service Award Bonuses

About the Company:

Korum Lincoln is a reputable company known for its commitment to providing exceptional service to our customers. We value our employees and offer a supportive work environment where you can thrive. Join us in delivering top-notch customer service and making a difference in the automotive industry.