Automotive Assistant Service Manager

The responsibilities of the Assistant Service Manager at Koons Ford Baltimore is overseeing our service lane, include greeting customers, listening to their needs, and working with our service advisors, business development center and concierge to serve our guests. 

Our service lane is fast paced so if you're not used to a high volume store, please do not apply.  If you like staying busy and serving other, then this would be a very good fit for you. 

If you're a high performing service advisor looking to take the next step, please apply. 

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.  Join the Ford Family where we value service to each other and the world as much as to our customers!

Assistant Service Manager Compensation and Benefits:

• Competitive Pay

• Flexible Working Hours

• Health Insurance

• PTO & Sick Leave

• 401(K)

Assistant Service Manager Responsibilities:

• Meet with our Service Advisors early and review the prior and current day's business

• Train our Service Advisors
• Train our Concierge team members
• Be involved with and train our business development center members
• Ensure we are delighting out guests 
• Ensure all incoming telephone calls are promptly answered
• Ensure we return all phone calls and respond to all text messages from our guests
• Ensure quality control and active delivery of our guest's vehicles

Assistant Service Manager Requirements:

• Previous experience at a Ford dealership is a plus

• Ability to identify the problem quickly

• Knowledge of automobiles

• Proven record of achieving exceptional customer satisfaction

• Past experience as a service advisor, assistant lane manager or service consultant

• Very energetic personality 

• A desire for a long-term career with a growing organization

• Personal and professional integrity

• Computer skills and willingness to learn new programs

• Ability to learn new technology and repair and service procedures and specifications

• Minimum of 3 years in a fast paced/high-volume service department

• Ability to lift 50 pounds and work on your feet for extended periods of time

• Basic computer skills

• Positive, friendly attitude 

• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.