Service Advisor

Kocourek Nissan | Kia
2700 N 20th Ave, Wausau, WI
Full Time

Find Your Career with Kocourek

Kocourek will provide every guest with an unrivaled automotive service experience every day, in every way, from everyone. We will enrich our team with training, education and a consistent opportunity for growth. We will leave nothing to chance. Our commitment to guests and team members will always be complemented by respect and support for the community we serve.

The Kocourek Automotive is currently seeking a Service Advisor to join our fast paced, friendly and fun atmosphere.

The successful candidates should already possess the five traits that cannot be taught; talent, attitude, drive, energy and character.

RESPONSIBILITIES:

Greeting customers promptly
Obtaining customer and vehicle information
Clearly reporting all vehicle symptoms as described by the customer
Determining and recommending needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verifying that the final invoice reconciles with the work performed on the repair order
Explaining all completed work and charges to customers

REQUIREMENTS:

Minimum 1 year experience in a service advisory role
Positive attitude
High volume mentality
CSI focused
Required experience:
Service Advisor, Dealership, Automotive Knowledge: 1 year

BENEFITS:

Kocourek offers an extensive benefit packet that includes: paid time off, medical, dental, long and short term disability, life insurance and a generous matching 401k plan.

Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.

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Kocourek Nissan | Kia