Kirby-Smith Machinery, Inc. - Oklahoma City, OKView All Jobs

Product Service Manager

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Who We Are

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today’s construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!

Product Service Manager Benefits

  • Above-Average Industry Pay
  • Comprehensive Benefits Package (including Medical/Dental/Vision)
  • 401K Plans with Company Match
  • Generous PTO Package/Paid Holidays
  • Short/Long Term Disability
  • Growth Opportunities 
  • Paid Training
  • Family-Owned and Operated
  • Health and Wellness 

Product Service Manager Position Purpose

Responsible for supervising a team of mechanics to efficiently manage the repair and maintenance of equipment that falls within the scope of responsibility by utilizing the assets available in an effective and timely manner, keeping unproductive time to a minimum.

Product Service Manager Essential Functions 

  • Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
  • Accepts requests from internal and external customers for repairs to equipment within the scope of responsibility
  • Researches the scope of repair and prepares quotes for customers
  • Opens work orders, assigns the appropriate technician to perform the repairs, and processes WIP within company standards
  • Determines which repairs are warrantable and which are to be billed to the customer
  • Monitors progress of repairs and communicates with customers on the status
  • Monitors work in process to achieve labor goals of a maximum of 60 hours per technician
  • Tracks and schedules factory campaigns and ensures they are completed by set deadlines
  •  Monitors and tracks parts returns
  • Completes all paperwork related to the department promptly
  • Oversees safety practices of employees and corrects as needed; actively supports and encourages safety training and compliance with all safety procedures
  • Manages employee performance appraisals in a productive and timely manner
  • Maintains open and continuous communications with the Service Manager on work issues and employee matters
  • Performs other job-related duties as assigned
  • Ensures consistent and reliable on-site attendance

Product Service Manager Minimum Qualifications

  • High School Education or Equivalent
  • Five (5) years combined experience as a technician in a related field and supervisory experience 
  • Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
  • Excellent verbal and written communication skills
  • Excellent organizational skills to appropriately manage a high volume of department paperwork.
  • Experience or training in management concepts and practices or the willingness and ability to obtain and apply such training in an acceptable and approved manner

Product Service Manager Physical Requirements

  • Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance
  • Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
  • Must be able to work in extreme heat or cold and/or wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors associated with the shop
  • Physical ability to perform for extended hours
  • Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition

This is a safety-sensitive position. 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

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Equal Employment Opportunity Information (Voluntary Disclosures)

Kirby-Smith Machinery, Inc. - Oklahoma City, OK is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at Kirby-Smith Machinery, Inc. - Oklahoma City, OK are based on business needs, job requirements and individual qualifications, without regard to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at Kirby-Smith Machinery, Inc. - Oklahoma City, OK. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.

Answering these questions is optional and voluntary and your refusal to provide it will not subject you to any adverse treatment.

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Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.

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Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races.

Veteran status

Kirby-Smith Machinery, Inc. - Oklahoma City, OK is subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Kirby-Smith Machinery, Inc. - Oklahoma City, OK to take affirmative action to employ and advance in employment veterans in the following classifications.

A “disabled veteran” is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.

A “recently-separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval or air service.

An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Protected veterans may have additional rights under USERRA—the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll-free, at 1-866-4-USA-DOL.

If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As an employer subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with VEVRAA.

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I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

AI Usage Notice


This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

Kirby-Smith Machinery, Inc. - Oklahoma City, OK