Automotive Service Advisor

KIA OF RAINBOW CITY
950 W GRAND AVENUE, RAINBOW CITY, AL
Full Time

Join the team at KIA OF RAINBOW CITY as an Automotive Service Advisor, where you'll serve as the primary point of contact between customers and the service department. In this role, you'll assist customers by understanding their vehicle issues, providing expert advice, and ensuring their service needs are met with exceptional care and professionalism.

Responsibilities

Greet customers promptly and professionally upon arrival.
Listen to customers' concerns and accurately document vehicle symptoms or problems.
Coordinate with technicians to diagnose vehicle issues and provide estimates for needed services or repairs.
Communicate service recommendations and costs clearly to customers.
Schedule service appointments and manage workflow in the service department.
Maintain detailed records of customer interactions and service histories.
Follow up with customers post-service to ensure satisfaction and address any further needs.
Promote additional services and maintenance products as appropriate.

Requirements

Previous experience in automotive service advising or customer service in a related field is preferred.
Strong communication and interpersonal skills.
Ability to understand technical automotive issues and explain them in layman’s terms.
Excellent organizational and multitasking abilities.
Proficiency with computer systems and service management software.
Customer-focused attitude with a commitment to providing outstanding service.
Valid driver’s license and reliable transportation.

Benefits

Competitive compensation package.
Opportunities for professional development and training.
Supportive and friendly work environment.
Employee discounts on vehicle purchases and services.
Health and wellness benefits (subject to company policy).

About the Company

KIA OF RAINBOW CITY is a leading automotive dealership committed to providing exceptional customer experiences and quality service. Located in Rainbow City, AL, our team strives to maintain our reputation for integrity, innovation, and excellence in automotive sales and service. Join us to be a part of a dynamic organization dedicated to growth and community engagement.

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KIA OF RAINBOW CITY