Service Advisor

Kia of Old Saybrook
275 Middlesex Turnpike, New London, CT
Full Time
$60,000 – $100,000 a year

NOW HIRING: SERVICE ADVISOR

Kia of Old Saybrook & Nissan of Old Saybrook

Are you driven, energetic, and passionate about delivering an exceptional customer experience? Do you thrive in a fast-paced environment where no two days are the same? If so, we want YOU on our team!

At Kia of Old Saybrook and Nissan of Old Saybrook, we're not just servicing vehicles, we're building lifelong relationships with our customers. We believe that happy employees create happy customers, which is why we invest in our team, celebrate success, and create opportunities for growth.

We're looking for a Service Advisor who is ready to bring enthusiasm, professionalism, and a customer-first attitude to our award-winning dealerships.

BENEFITS

Work/life balance – great hours & schedule options available
Competitive base salary + commission (earn $60,000–$100,000/year)
Health, dental & vision insurance
Paid time off & holidays
Ongoing training and career growth opportunities
BetterHelp
Matching 401k

RESPONSIBILITIES

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance based on age, mileage, and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow-up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers

REQUIREMENTS

Above-average energy level
A desire for a long-term career with a growing organization
Personal and professional integrity
- 2+ years of experience in a customer service role
- Strong communication and organizational skills.
- Ability to work in a high-volume environment with professionalism.
- Knowledge of vehicle systems and maintenance schedules a plus.
- Positive, team-oriented attitude.

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

Kia of Old Saybrook