Customer Advocate Management Trainee

Kia of Old Saybrook
275 Middlesex Turnpike, New London, CT
Full Time
$55,000 – $85,000 a year

Customer Advocate Management Trainee

Whether you see yourself in sales, as a Sales Manager, Service Manager, Finance Manager, or a Used Car Manager, as a Customer Advocate manager in training, you can count on a career path with a clear beginning and an open end that’s full of opportunities. With training, development, mentoring, and a culture of promotion from within, you’ll always be progressing in your career. A come interview with a manager who started their career as a Customer Advocate.

$55,000-$85,000
Work with the latest technology
Health, Dental, and Vision insurance
Paid vacation time
401 (k) with up to 5% employee contribution
Betterhelp online Therapy

Job Duties:

Navigate clients through the sales process, establishing trust and selling value throughout
Assist customers in selecting a vehicle by asking questions and listening carefully to their responses
Direct clients to online tools available for reviewing vehicle options, packages, features
Prepare & present demo vehicles so latest technology is enabled & ready for display (Bluetooth, navigation, green fuel options, hybrid tools, etc.)
Explain product performance and benefits
Describe all optional equipment available for customer purchase
Perform high-quality, professional, and knowledgeable presentation and demonstration of new/used vehicles
Work closely with Sales Manager on pricing tiers associated with different model & their respective technology options
Prepare email collateral for clients in anticipation of scheduled appointments, making sure clients are informed before they walk into the dealership

Job Requirements:

College degree
Strong written and verbal communication skills
Able to build relationships with associates and clients, establishing long-term partnerships
Outgoing and inviting personality, able to establish trust quickly
Driven to achieve and to service clients

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Kia of Old Saybrook