Automotive Service Assistant / Tow Truck Operator

Position Overview:

We are seeking a dependable, customer-focused Automotive Service Assistant with towing experience to join our team. This multifaceted role combines general shop support, customer service, vehicle handling, and safe operation of a tow truck. The ideal candidate will be mechanically inclined, organized, and capable of providing top-tier support both in the shop and on the road.

Key Responsibilities:

Service Assistant Duties:

• Greet and assist customers in a friendly and professional manner.

• Perform basic vehicle inspections and report findings to service advisors or technicians.

• Move and park vehicles safely within the lot or service bays.

• Maintain cleanliness and organization of the shop, bays, and waiting area.

• Assist technicians with tool organization, parts retrieval, and minor tasks.

• Document vehicle intake conditions and mileage

• Dispatching of work 

Tow Truck Operator Duties:

• Safely operate a  wheel-lift tow truck to transport customer vehicles to/from the shop or other locations.

• Respond to roadside assistance calls in a timely and professional manner.

• Ensure proper loading, securing, and unloading of vehicles to prevent damage.

• Maintain tow truck in clean and roadworthy condition; report any maintenance needs.

Qualifications:

• Valid driver’s license with a clean driving record (CDL not required, but a plus).  minimum of 5 years of driving experience

• Basic mechanical knowledge of vehicles.

• Previous experience in an automotive service or towing role preferred.

• Excellent communication and customer service skills.

• Ability to work independently and manage time efficiently.

• Physically capable of lifting up to 50 lbs and working in outdoor conditions.

Work Schedule:

• Monday through Saturday availability, occasional after-hours towing may be required.

• Flexible scheduling depending on service volume and roadside call volume.

Benefits (if applicable):

• Competitive hourly wage + overtime + potential bonuses.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• Uniforms and training provided.

• Opportunity for growth in a fast-paced, supportive team environment.

How to Apply:

Submit your resume and a brief cover letter to [Insert Email or Link]. Include relevant experience, certifications, and availability.