Team Support Specialist

Garner, NC
Full Time

Career Opportunity - Team Support Specialist / Insurance Processor (Entry Level)

If you are looking for:

  • An employer that provides tremendous growth and invests in your learning
  • A professional work environment where teammates are supportive and accountable
  • An opportunity to teach new tools and technology to your clients and community
  • Standard working hours, with options for remote work and flexible schedules
  • A competitive salary with outstanding benefits
  • A family-oriented employer that has been in business for over 60 years

Then we should talk, because we are always looking for:

  • Self-motivated individuals with an “old-fashioned” work ethic and positive attitude
  • Someone with a proven ability to support and potentially lead a team
  • A quick learner who can grasp new concepts & ideas in a fast paced environment
  • A client-focused professional who is able to listen, communicate, and teach technology


Title:  Team Support Specialist

FLSA StatusNon-Exempt

Shift: 1st

Reports toDepartment Manager


Employment Status: Full-time

Supervisory Responsibilities: None

Date Created/Last Evaluated: October 2020



This position is directly responsible for assisting in the production of new accounts and the retention of existing insurance and group benefits accounts. Provides prompt, efficient, friendly, high-quality service to designated accounts in support of Producer activities. Communicates consistently and positively with clients to reinforce our “Client-First” service philosophy. Builds and maintains good relationships with clients and office staff. Follows agency established procedures and guidelines to perform assigned duties.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

  • A combination of 2 years education or related office experience (i.e. insurance claims department, medical office, independent agency, etc.)
  • Bilingual in English/Spanish is preferred

Knowledge, Skills, and Abilities

  • Ability to use personal computer, calculator, agency automation system, and proficiency in various software programs, including but not limited to Microsoft Office (Word, Excel, and Outlook)
  • Must be an assertive self-starter with the ability to influence others
  • Must excel at being client focused and able to work in a team-oriented environment
  • Should have demonstrated effective presentation skills through both verbal and written communications.

Supervisory Responsibilities



Essential Functions

  • Maintains digital files in an orderly, up-to-date manner
  • Processes change requests for clients on the same day as requested
  • Processes confirmed cancellations on the same day as requested
  • Seeks advice from Accounts Managers (AMs) with any problem with their accounts
  • Maintains working knowledge of all company change procedures
  • Assists or fills-in for AMs as directed
  • Inputs late-payment notices direct notice of cancellations, and payment-received notices into the agency automation system
  • Processes paperwork assigned by AMs on the same day as requested
  • Print proposals, policy notebooks, and other materials for client visits
  • Runs carrier quotes for new potential groups
  • Creates renewal spreadsheets and other necessary materials for existing clients
  • Employee Navigator site builds
  • Performs other functions as assigned by management


Physical Demands

This is primarily a sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand, as necessary. 


Work Environment

This job operates in a clerical, office setting.  This position routinely uses standard office equipment such as computers, phone, copier, filing cabinets and fax machine.



No travel is required for this position.


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