Career Opportunity - Director of First Impressions
Be the Heartbeat of Our Office
Are you ready to be the welcoming face and organizational anchor for a company with over 60 years of success and growth?
We're looking for a Director of First Impressions—more than just a receptionist, you are the person who creates a positive, professional, and cheerful experience for every employee, client, and visitor who walks through our doors or calls on the phone.
Why You'll Love It Here:
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Growth-focused company with a proven history of success.
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Supportive, professional team environment where your relationships and organizational skills drive engagement.
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Enjoy standard hours, flexible options, and great benefits.
Who We Want:
We are seeking a proactive do-er who thrives on managing both people and processes. You're someone who is:
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A naturally warm and cheerful communicator who welcomes everyone with a smile.
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Highly organized and reliable, excelling at managing logistics from scheduling and supplies to mail and maintenance.
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An efficient problem-solver who loves to jump in, own tasks, and refine workflows to keep things running smoothly.
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Summary
This position is directly responsible for answering and accurately directing phone calls professionally, greeting clients and visitors positively, and obtaining professional assistance as needed. Performs administrative word processing and data entry projects as needed or requested. This position is responsible for all organization of “front of house” administrative functions of maintaining a culture of productivity and efficiency of operations.
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Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Minimum Qualifications
- High School diploma or equivalent
- 2+ years of professional office experience
- Strong verbal and written communication skills; preferably fluent in English and Spanish
- Exhibit initiative, responsibility, and flexibility
- Problem solving skills
- Outstanding ability to multi-task
- Strong organizational skills
- Ability to interact with customers and co-workers in a professional manner
- Proficient with MS Office software and ability to learn computer programming of the telephone system
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Supervisory Responsibilities
May have some supervisory responsibilities as the business grows.
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Essential Functions
- Welcome all employees, clients, and visitors with a smile – be positive and cheerful
- Answer phones with warmth and friendliness & direct all incoming calls in an efficient manner
- Receive, sort and process mail and deliveries
- Updating and designing processes and workflows as necessary
- Drive team member recognition and engagement by building relationships
- Maintain a high degree of interpersonal communication skills with clients, team members, vendors via in-person, phone, email , or other means of communication
- Coordinate & schedule office/conference room usage
- Sourcing & procurement of office supplies
- Maintain and uphold the appearance of reception area and office overall
- Organize special events
- Set-up and takedown for events hosted within the office
- Requesting and scheduling building maintenance as necessary
- Performs other tasks and duties as requested
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Physical Demands
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee is frequently required to stand, bend, stretch, and walk. Vision requirements include reading a computer monitor, peripheral vision, and the ability to look from screen to objects on desk to visitors walking in the door. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
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Work Environment
This job operates in a clerical, office setting. This position routinely uses standard office equipment such as computers, phone, copier, filing cabinets and fax machine.
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Travel
No travel is required for this position.
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Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.
We are a committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition to federal law requirements, we complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
