Business Insurance Account Manager

Granite Falls, NC
Full Time



Are you an innovative professional?  Do you enjoy having the opportunity to develop creative solutions for real world issues, value working in a team based environment, and have an eye for details?  If you just answered yes to these questions, we have a current opening for a Business Insurance Account Manager on our Business Insurance team, and we would love to hear from you.  Granite Insurance embraces cutting edge technology while preserving our deep roots in our local community.  Our approach allows us to develop meaningful partnerships with the clients that we serve by providing insurance and risk management programs tailored to their specific needs.  Granite Insurance offers a balanced work environment. We maintain professionalism and a broad understanding of global insurance and risk management concepts in a fast paced environment while providing a family oriented workplace and an appreciation for fun.

Position Responsibilities:

  • Work as a team with the Business Risk Consultant in managing daily operations.

  • Managing, and serving as the primary contact for, a group of current accounts highly specialized in a specific niche.

  • Ensuring that each client has the maximum opportunity to succeed and fulfill their dreams.

  • Maintaining a high level of client service and satisfaction.

  • Perform annual review and risk exposure analysis of renewal policies for proper coverage, incorporating information obtained from client.

  • Appropriate marketing & placement of account renewals.

  • Achieving agency account retention goals through proactive account rounding, up-selling of limits and coverages, and by providing an extraordinary customer experience.

  • Maintain control of renewal expiration lists, binders, and any aged receivables in accordance with agency guidelines.

  • Maintain electronic client files and ensure proper documentation, by processing all policies, endorsement changes, invoices, binders, certificates of insurance, documentation, activities, etc., according to agency guidelines

  • Respond to client inquiries, incoming e-mail, mail, and company requests in accordance with agency guidelines.

  • Review all incoming documents/contracts to insure items are received as ordered.

  • Identify a professional development track including certain industry designations (e.g. CISR, CIC, CRM, CWCA, and CPCU), and work toward earning identified certification(s) and/or designation(s).

  • Participate, and bring progressive ideas to the organization, so that we can better help our clients succeed.

  • Participate in any special projects and/or community functions.


  • Passion. This is the single most important characteristic within our organization.

  • Four-year college degree from an accredited college or university, or equivalent combination of formal education and relevant work experience required.

  • Experience and expertise operating in an electronic environment.

  • Excellent automation skills, including MIS, Outlook, Word, Excel, document management software, carrier proprietary systems, and phone systems.

  • Time management, organization, and communication skills (verbal and written).

  • High degree of self-motivation and self-direction.


  • Health Insurance

  • Life Insurance

  • Long-term Disability, Long-term Care

  • Paid Holidays

  • Paid Time Off

  • Paid Training and Professional Development

  • Safe Harbor 401K Retirement Plan


Since 1936, Granite Insurance has been a staple in Caldwell County and the Granite Falls Community. Over the past 11 years Granite Insurance has grown at an aggressive pace across the nation and now currently operates in 40 states. In 2005, Granite Insurance joined Keystone Insurers Group. Our Keystone Insurers Group affiliation places Granite Insurance as a member of the second largest independent agency partnership in the United States, and gives us the ability to work with clients of any size or geographic location. Some of the primary industries that you will find yourself working with at Granite Insurance are: adventure sports, construction, emergency services, healthcare, manufacturing, and public entities.

If you have any specific questions about the opportunity, please give Chase Keller, a call at 828-396-3342.


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