Garage Program Business Insurance Account Manager / CSR

Embark on a career at Evarts Tremaine, where your dedication and drive extend beyond routine tasks and job responsibilities. Here, you’re not merely an employee; you’re a pivotal force, shaping outcomes for our clients, enriching our community, elevating our team, and redefining the industry.  

Our foundation rests on six core values: Integrity, Authenticity, Innovation, Knowledge, Teamwork, and, yes, FUN! Every policy, interaction, and decision we make echoes these principles, and as a member of our team, you’ll be at the forefront of the industry’s innovation and evolution.

The Role:

• Serve as the crucial day-to-day contact for our Garage Guard Insurance Program.  This national program includes garages, part stores, body shops, small dealers, tire stores, car washes, towing, and gas stations. 
• Seamlessly perform account transactions, ranging from quotes, applications, and proposals to endorsements, claims, and billing all while supported by both an account coordinator and state-of-the-art technology.
• Not only respond to but anticipate client inquiries, ensuring retention meets our high standards.
• Survey policy coverages and unearth opportunities for cross-selling and up-selling
• Maintain comprehensive client files, ensuring all transactions, notes, and diaries are inputted and up to date in AMS360, ImageRight, and Indio.
• Administer client communication and retention campaigns through Zywave for the Garage Guard Program. 
• Document and maintain carrier appetite and program guidelines as a key departmental resource.

Requirements:

• Current Ohio Property & Casualty Insurance License
• A college degree is desirable, as are certifications like CISR, AU, CIC, or CPCU
• Knowledge of the automotive aftermarket industry, dealerships, and towing operations
• Minimum 3-5 years of hands-on experience in account management for commercial lines insurance
• Proven expertise in binding, quoting, and issuing coverage online.

• The ideal candidate will have experience providing exceptional customer service primarily through phone communication, consistently demonstrating patience, empathy, and effective problem-solving.  

The Perks:

• Hybrid remote work environment
• A competitive base salary complemented by merit raises Salary Range $70,000 - $85,000
• Medical, Life, and Long-Term Disability Insurance
• Options for Dental & Vision insurance
• 401(k) plan with a generous match
• Paid Holidays and generous PTO
• Tuition reimbursement and access to industry designation bonus programs
• Safe, convenient, well-lit, and supervised parking 
• Delicious, healthy lunches from HarvestOwl
• An onsite fitness center, complete with a complimentary membership
• Engagement with your community through volunteer opportunities
• A supportive, team-first culture driven by the Entrepreneurial Operating System (EOS) 

Join us. Propel your career, embrace balanced living, and work alongside a passionate team at Evarts Tremaine. 

Apply today and become part of our enduring legacy.