Service Advisor

Service Advisor – Kayser Chrysler Center of Watertown

Kayser Chrysler Center of Watertown is seeking a motivated and customer-focused Service Advisor to join our Fixed Operations team. As a Service Advisor, you will be the primary liaison between our customers and the service department, ensuring a seamless and professional service experience from check-in to vehicle delivery.

Key Responsibilities:

• Greet customers and assist with scheduling service appointments

• Accurately document vehicle concerns and communicate repair recommendations

• Provide clear explanations of required services, estimated costs, and timelines

• Coordinate with technicians to ensure timely and accurate service

• Maintain customer satisfaction by managing expectations and following up on services

• Promote additional services or products based on vehicle needs

Qualifications:

• Strong communication and organizational skills

• Prior experience in automotive service or customer-facing roles preferred

• Working knowledge of DealerTrack is a plus

• Ability to thrive in a fast-paced, team-oriented environment

• Valid driver’s license and clean driving record

Join a dealership committed to quality, integrity, and exceptional customer service. We offer a supportive team environment, growth opportunities, and competitive compensation.