BDC Representative (Business Development Center)

Kansas City Hyundai – Merriam, KS

Are you a great communicator who loves helping people? Do you thrive on the phone and enjoy turning conversations into appointments?

Kansas City Hyundai is looking for an energetic, motivated BDC Representative to join our growing team. This is a phone-based sales and customer service position where your primary responsibility is building relationships, setting appointments, and creating an exceptional customer experience.

If you have a positive attitude, strong communication skills, and understand that how you say something is just as important as what you say, we want to meet you.

What You'll Do

• Answer inbound sales inquiries with professionalism and enthusiasm.
• Make outbound calls to customers regarding sales opportunities, internet leads, unsold showroom visits, and previous customers.
• Follow up with customers through phone calls, text messages, and email.
• Set quality appointments for our sales team.
• Listen to customer needs and help guide them toward the right solution.
• Maintain accurate customer records and follow-up schedules in our CRM.
• Meet daily activity and appointment goals while delivering an outstanding customer experience.

What We're Looking For

• Outstanding verbal and written communication skills.
• A friendly, energetic personality with a positive attitude.
• Excellent phone skills with strong tonality and active listening abilities.
• Ability to build rapport quickly and overcome objections professionally.
• Self-motivated, organized, and goal-oriented.
• Comfortable using computers, texting platforms, and CRM software.
• Previous BDC, call center, customer service, or automotive experience is a plus—but we'll train the right person with the right attitude.

Why Join Kansas City Hyundai?

At Kansas City Hyundai, we don't just hire employees—we invest in careers. We believe in promoting from within and helping our team members reach their full potential. You'll work in a positive, fast-paced environment where your hard work is recognized and your success is celebrated.

Benefits

• Competitive hourly pay plus performance bonuses.
• Weekly pay.
• 3 weeks of paid vacation after your first year.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan.
• Ongoing training and professional development.
• Advancement opportunities throughout our growing organization.

If you're looking for a career where your communication skills can make a real impact and you want to be part of a dealership that values its employees as much as its customers, apply today and join the Kansas City Hyundai family!