Express Lane Service Advisor

Kalispell Ford
2000 Rose Crossing, Kalispell, MT
Full Time
$20 – $25 an hour

Job Summary

As an Express Lane Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Benefits

401K Plan
Medical and Dental
PTO
Flexible work schedule

Responsibilities

Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure all customers are informed of vehicle needs

REQUIREMENTS:

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.

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Kalispell Ford