Service Manager

Join Julio Jones Kia as a Service Manager in Tuscaloosa, AL, where you will oversee the daily operations of our service department, ensuring exceptional customer service and efficient workflow. You will lead a team of service advisors and technicians, driving performance and maintaining high standards of quality and satisfaction.

Responsibilities

• Manage and supervise service department staff, including scheduling and training.
• Ensure excellent customer service and timely repair services.
• Monitor service processes and workflow to improve efficiency and productivity.
• Handle customer inquiries, concerns, and escalations professionally.
• Maintain inventory of parts and supplies necessary for service operations.
• Collaborate with other departments to support overall dealership goals.
• Ensure compliance with safety regulations and company policies.

Requirements

• Proven experience in service management or a related automotive service role.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Familiarity with automotive service processes and tools.
• Problem-solving skills and ability to handle multiple tasks effectively.
• High school diploma or equivalent; additional technical training is a plus.

Benefits

• Competitive compensation package
• Opportunities for professional growth and development
• Supportive and team-oriented work environment
• Employee discounts on vehicles and services

About the Company

Julio Jones Kia is a premier automotive dealership located in Tuscaloosa, AL, dedicated to providing outstanding vehicle sales and service experiences. Our commitment to quality and customer satisfaction has made us a trusted name in the community. Join our team and contribute to a culture of excellence and innovation.