Service Advisor

We are seeking a Service Advisor to join our team! This role involves assisting customers with repair and maintenance service requests, ensuring accurate documentation of customer concerns on repair orders, and advising on necessary scheduled maintenance. The Service Advisor reviews repair actions with customers upon vehicle delivery, supports the Service Manager, maintains accurate repair records, promotes company activities, and follows safety and environmental practices. Additional duties as assigned.

Service Advisor Compensation and Benefits:

• Competitive Pay - Commission Based

• Health, Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security

Service Advisor Responsibilities:

• Greet customers promptly.

• Obtain customer and vehicle information.

• Maintains a clean, professional environment.

• Clearly report all vehicle symptoms as described by the customer.

• Determine and recommend maintenance base on age, mileage and history of vehicle.

• Prepare a complete and accurate estimate of cost for labor and parts.

• Establish follow up time.

• Monitor the progress of each vehicle throughout the day, and update customers frequently.

• Verify that the final invoice reconciles with the work performed on the repair order.

• Work evening, weekend and holiday work hours as required.

• Explain all completed work and charges to customers.

Service Advisor Requirements:

• 2+ years of Service Technician experience preferred

• High school diploma or equivalent, ASE Certification required

• Ford Certification

• Previous experience at a Ford dealership is preferred

• B level qualifications, including Diagnostic, Electrical and Engine Repair

• Dexterity, requiring a steady hand, excellent hand-eye coordination

• Mechanical and troubleshooting skills and ability to operate electronic diagnostic equipment

• Excellent customer service skills and basic computer competencies

• Positive, friendly attitude, along with an eagerness to improve

• Enjoy working in a dynamic environment

• Teammate with ability to collaborate with others effectively

• Valid driver's license and clean driving record

• Ability to learn new technology, repair and service procedures and specification

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.  Join the Ford Family where we value service to each other and the world as much as to our customers!

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.