Finance Director

John Jones Auto Group is seeking an experienced and driven Automotive Finance Director to lead and support our Finance & Insurance operations. This position plays a critical role in delivering an exceptional customer experience while maintaining strong profitability, compliance, and lender relationships across the dealership group.

 

The ideal candidate is highly organized, customer-focused, ethical, and performance-driven with a strong understanding of dealership finance operations, lender programs, and team leadership. This individual must work closely with sales leadership and dealership staff to ensure smooth deal flow, timely funding, and a consistent customer experience.

 

 Customer Experience & Deal Structure

·       Deliver a professional, transparent, and customer-focused finance experience 

·        Present financing, leasing, and protection product options clearly and ethically 

·        Assist customers in securing financing through approved lending institutions 

·        Ensure all deals are structured accurately and efficiently 

·        Support sales managers and sales consultants in deal progression and approvals 

·        Maintain a strong focus on customer satisfaction and long-term relationships 

 

·      Present all available F&I products including: 

·        Vehicle Service Contracts 

·        GAP Protection 

·        Tire & Wheel Protection 

·        Maintenance Plans 

·        Key Replacement 

·        Additional protection products as applicable 

·        Maintain strong product penetration and per-copy averages 

·        Monitor contracts in transit (CIT) and funding timelines 

·        Ensure all paperwork is accurate, complete, and compliant 

·        Minimize chargebacks and funding delays 

 

·        Maintain compliance with all federal, state, OEM, and lender regulations 

·        Ensure adherence to dealership policies and ethical standards 

·        Stay current on lender programs, compliance updates, and industry changes 

·        Protect dealership profitability while maintaining customer trust 

·        Ensure proper documentation and disclosure on every transaction 

 

·        Work collaboratively with dealership leadership and department managers 

·        Help train and mentor finance managers and sales staff 

·        Promote a positive, team-oriented culture 

·        Assist in creating consistent processes across the organization 

·        Support operational goals, accountability, and continuous improvement 

 

·       Automotive dealership F&I experience required 

·        Finance Director or leadership experience preferred 

·        Strong understanding of lender relationships and deal structure 

·        Excellent communication and customer service skills 

·        Strong organizational and follow-up abilities 

·        Ability to thrive in a fast-paced environment 

·        Professional appearance and demeanor 

 

·        Experience with Dealertrack or similar dealership management and finance systems preferred

·        Experience with GM and Stellantis brands preferred 

·        Knowledge of compliance and regulatory requirements 

·        Strong leadership and problem-solving abilities 

 

·        Maintain strong finance profitability and product penetrations 

·        Deliver excellent customer satisfaction 

·        Ensure timely funding and accurate paperwork 

·        Minimize compliance and chargeback exposure 

·        Contribute positively to dealership culture and operational success 

 

Founded in 1983, John Jones Auto Group is a family-owned dealership organization built on customer service, community involvement, and operational excellence. We are committed to creating a positive work environment where employees are supported, challenged, and given opportunities for long-term growth and success.