Dealership Service Center Call Represenative

Description of the role

The Dealership Service Center Call Representative at Joe Lunghamer Chevrolet Inc plays an integral role in assisting customers in one of life's least favorite chores: bringing your vehicle in for maintenance.  The Service Center Call Representative is the first impression, first voice and first point of contact for a majority of our guests and it is crucial to capture that audience with a comforting feeling.  Being an entry level position, it is your first step into the world of customer service and hospitality.  If you are looking to blossom and nurture this job into a career, this experience is crucial.  And here at Joe Lunghamer Chevrolet, we are using our Sales BDC and Service Center Call Representative employees as a growing ground for our next Office Administrators, Cashiers, New and Used Car Sales Consultants as well as Service Consultants.  We understand that not everybody wants to make a career in the automotive industry.  However, if you are willing to commit and give everything you have for 6 months, we could not ask for more.  We will give you the same courtesy.

Responsibilities

• Responding to customer inquiries via phone, email, and chat (Job has been made so much easier with Dealer Logix!)
• Qualifying leads and setting appointments for service consultants
• Maintaining customer databases and tracking communications
• Following up with potential guests to ensure their needs are taken care of

Requirements

• Arrive on time.  Show up every day.  Wear a smile.  Be willing to learn something new every day!
• Understand that communication is everything.  It is remarkable how often the real problem is not what happened, but how it was communicated.
• Self-motivated.  Have a sense of duty that the next phone call is yours.  The next customer inquiry is yours.  Duty is a core principle in our Service Department.
• Basic knowledge of CRM systems is a plus.  With that said, we are willing to train ANYONE who can meet the first 3 Requirements.

Benefits

• Competitive compensation: $16.00 - $17.00 per hour
• Opportunity for growth and professional development
• Health, dental, and vision insurance
• 401k
• Paid time off and holidays
• Employee vehicle purchase discounts
• Employee service and parts rates on your vehicle as well as your family

About the Company

Joe Lunghamer Chevrolet Inc is a trusted automotive dealership located in Waterford Twp, MI. We pride ourselves on providing top-notch customer service and high-quality vehicles to our clients. We are scheduled to break ground on a brand new state of the art facility in the Spring of 2026!  We will have the most extravagant Chevrolet dealership in the entire Midwest when we open the doors in 2027!