Service Advisor

Job Title: Automotive Service Advisor

Schedule: Monday–Friday, 7:00 AM – 5:00 PM
Location: Jim Falk Chevrolet and Hyundai
Employment Type: Full-Time

Job Description

We are seeking a motivated and customer-focused Automotive Service Advisor to join our growing team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring a smooth, transparent, and positive service experience from start to finish. We have plenty of work and a strong, established customer base, supported by a team of experienced, tenured technicians.

Responsibilities

• Greet customers promptly and professionally

• Listen to customer concerns and accurately document vehicle issues

• Recommend necessary maintenance and repairs based on vehicle condition and manufacturer guidelines

• Prepare and explain repair estimates and service timelines

• Communicate with technicians regarding diagnostics and repair status

• Keep customers informed throughout the service process

• Promote additional services when appropriate

• Ensure high levels of customer satisfaction and retention

• Maintain accurate records in the service management system

Qualifications

• Previous experience as an Automotive Service Advisor preferred

• Strong customer service and communication skills

• Basic automotive knowledge required; technical background a plus

• Ability to multitask in a fast-paced environment

• Strong organizational and time-management skills

• Valid driver’s license

• Proficient with computers and service software

What We Offer

• Competitive pay (hourly, salary, or commission-based depending on experience)

• Consistent weekday schedule: 7:00 AM – 5:00 PM, Monday–Friday

• No weekends

• Plenty of work with steady workflow

• Highly skilled, tenured technicians you can rely on

• Supportive team environment

• Opportunities for growth and advancement

• Employee discounts and benefits package