Service Writer

***Experience as an automotive service advisor is highly valued. Familiarity with Ford and CDJR brands is a plus, but we’re open to training the right candidate.***

This Is NOT a Typical Service Advisor Job

As a Vehicle Care Advisor, you’re not just writing repair orders—you’re owning the customer experience from the moment they pull into the moment they drive away confident and taken care of.

You’re the voice, the guide, and the problem-solver for our service customers. If you like helping people, staying busy, and making things happen, this role is built for you.

What You’ll Own - 

Customer Experience

• Be the first friendly face customers see in the service drive
• Listen, ask the right questions, and actually care about their concerns
• Explain maintenance and repairs in plain English (no scare tactics, no confusion)
• Keep customers updated so there are no surprises

The Service Flow

• Write clean, accurate repair orders
• Coordinate with technicians and parts to keep jobs moving
• Review completed work and invoices, so customers feel confident, not rushed

Team Impact

• Work side-by-side with technicians, parts, and management
• Help keep the service drive organized, efficient, and moving
• Be the go-to person customers trust and teammates rely on

You’re a Great Fit If You…

• Like talking to people and solving problems
• Stay cool when things get busy
• Can explain “car stuff” without sounding like a textbook
• Are organized, reliable, and take pride in your work
• Want a career—not just a clock-in, clock-out job

Why Jerry’s Automotive of Sheldon?

• Family-owned dealership with deep local roots
• Supportive, no-drama team environment
• Real opportunity to grow and advance
• Competitive pay with performance incentives
• Benefits, PTO, and employee vehicle service perks

Bottom Line - If you want a role where your attitude matters, your voice is heard, and your work makes a difference every single day, this is it.