Parts Counterperson

Job Title: Honda Parts Counterperson

Job Summary:

Work with customers and other team members in person and via phone to build relationships and help with their Honda parts needs. Look up parts in electronic catalog and fill or order parts. Help keep department in order. Essential Duties:

1. With a friendly attitude greet and assist our retail customers in person or via phone with their Honda parts needs and process sales or other transactions
2. Communication skills are a necessity. Be able to contact customers via phone and other businesses to verify parts information and availability
3. Build relationships with wholesale accounts and assist with orders via phone/in person, handling sales and transactions
4. Work with our service advisors and techs to assist them, making electronic quotes and charging out/ordering parts as needed
5. Retrieve parts from bins, fill orders from stock, and place orders when needed
6. Be able to prioritize and work on a timeline to get parts ordered in a timely fashion
7. Order parts thru Honda system and other company websites as needed
8. Use computer based catalog to verify parts and look up the correct part for the make, model and year specified
9. Be sure parts are receipted in and billed out properly and help with inventory control
10. Process Credit card payments for customers 
11. Assist with receipting, stocking of parts and possibly delivering parts (if needed) 
12. Learn to cut keys and use any other equipment as needed (training given) 
13. Perform Parts inventory when needed 
14. Undergo Honda and Hazmat training (as needed for certification) 
15. Keep work area clean

Skills Required:

1. Multi-tasking, phone skills, positive customer service skills, Time Management, Process Driven
2. CDK or ADP computer experience (a plus)

Educational Requirements:

1. High School Diploma or GED
2. Basic computer knowledge, customer service skills, and phone skills
3. Basic automotive knowledge is preferred Physical requirements: Lift up to 50lbs., be able to lift parts to sell over counter or to service techs, able to lift tires to get information and place by tire machine, and able to go up/down stairs when needed to retrieve/stock parts

Licensing or other special certifications:

1. Valid driver license
2. Be Insurable through Jenkins & Wynne, Inc. underwriter
3. Basic computer knowledge
4. Phone Skills is an advantage