Entry Level Service Advisor

What We’re Looking For: We are seeking a motivated advisor to take our Service Department to the next level.

What We Offer

• Ongoing professional training

• Flexible scheduling

• Medical & Dental

• 401(k) Retirement

• Paid Vacation

Responsibilities  

• Assist customers in servicing, repairing and explaining each service need.

• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.

• Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.

• Keeps abreast of new products, features, accessories and attend product training as required.

• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.

• Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.

• Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications

• Strong focus on providing excellent customer service.

• A high school diploma is required.

• Automotive Service experience preferred 3-5 years