Business Development Assistant

Jeff D'Ambrosio Auto Group of Downingtown is looking for an experienced Automobile Dealership Business Development to manage our internet Sales Team

Qualifications

• Outgoing personality, ability to influences staff to improve department effiiciency and schedule appointments.
• Phenomenal communication skills with customers and team members.
• Applicant must have previous automotive dealerships experience.
• Extremely customer service oriented.
• Must have strong computer skills.
• Enthusiastic personality.

Responsibilities

• Ensures BDC team follows up with all Leads, appointments are set and confirmed until completion of sale.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
• Manage and track all leads. Monitor efficience of staff daily.
• Manage all incoming and outgoing phone calls and emails.
• Maintain daily, weekly, and monthly department forecasts and goals.
• Work closely with Executive Management and Sales Department Managers to develop appointment setting strategies.
• Ensure all customer contacts are processed through the CRM.
• Schedule appointments and reschedule no-show customers.
• Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership's goals and learn to overcome objections and thrive within sales situations.
• Answer customer internet inquirers by email, text and phone.
• Achieve the sales and customer satisfaction objective set by management.
• Conduct interviews, recruit, hire and train candidates.
• Prepare necessary reports for the entire department.
• Reinforce and adhere to all company policies.

In addition to competitive pay, we offer

• Medical and Dental
• 401K Plan
• Paid vacation