Rental Specialist

Looking for a job where every day is different and your people skills shine? We’re hiring a Rental Specialist ready to deliver excellent service and grow their career with us!

About the role: In this role, you’ll be the go-to person for helping customers rent the right equipment for the job. You’ll work directly with customers and team members to coordinate equipment reservations, deliveries, and returns, all while ensuring the best customer experience possible. You’ll play a vital role in supporting the operations and living out The Leppo Way every day.

Business Operating Hours/Schedule: Monday through Friday 7:30 am - 5:00 pm

In this role you can expect to:

1. Customer Service & Sales Support:
   • Greet customers in person and over the phone with a friendly, professional attitude.
   • Ask the right questions to determine customer equipment needs and recommend the best rental solutions.
   • Provide alternative suggestions when equipment is unavailable and help problem-solve in real-time.
2. Rental Coordination:
   • Manage the rental process from start to finish: enter orders, schedule pickups/deliveries, and finalize contracts.
   • Communicate with the yard and delivery teams to ensure smooth logistics and timelines.
   • Monitor your store’s equipment inventory, working with other locations to source equipment as needed.
3. Operations & Fleet Management:
   • Ensure rental equipment is ready to go by coordinating service and maintenance needs.
   • Help swap downed units and stay on top of service work orders for rental items.
   • Track and act on key performance indicators (KPIs) for rental success.
4. Additional Duties:
   • Handle customer issues professionally and efficiently.
   • Process payments, maintain your cash drawer, and manage billing for account customers.
   • Jump in where needed—this could include light loading/unloading, dispatching, or assisting other departments.

Qualifications:

• High School Diploma, GED, Technical or Trade School
• Experience in equipment rental or related industry preferred (but not required)
• Strong customer service and communication skills
• Proficient with computers and multitasking in a fast-paced environment
• Problem-solver with the ability to “think on your feet”
• Team player with a strong work ethic

Why Leppo?

At Leppo Rents, we’re more than a job—we’re a team. We’re a leader in the construction equipment rental and sales industry, and we’ve been building careers since 1945. Join us and enjoy:

• Medical, Dental, & Vision Insurance
• Company Paid Life Insurance/AD&D, STD, and LTD
• 401K Plan with Match
• 7.5 Paid Holidays, 2.5 Weeks PTO First Year, and Parental Leave
• Quarterly & Annual Bonuses
• Clothing Allowance + Product & Service Discounts
• Milestone Celebrations and Luncheons

Our Culture: The Leppo Way

We’re guided by four core commitments:

• We Will Meet Our Commitments
• We Will Be Thorough
• We Will Make Good Decisions
• We Will Ask Questions

Equal Opportunity Employer:

Leppo Rents is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristics under federal, state, or local law.

This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Leppo Rents is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.