Mobile Service Coordinator

FORD MOBILE SERVICE COORDINATOR

We are seeking a highly organized and customer-focused Mobile Service Coordinator to support and manage our growing Ford Mobile Service Program. This role is responsible for coordinating mobile repair appointments, communicating with customers, and ensuring our mobile service operations run efficiently.

About Us

The Jarrett Ford's continuing growth and success is attributable to a business philosophy that is based upon a high standard of ethics and a promise to deliver the finest product and service levels in the automotive marketplace. Jarrett Ford's customer-centric approach continues to foster repeat business and drives a significant number of referrals. We realize that the truly professional nature and exceptional skills of our associates is what drives our reputation. So if you believe that you have the skills, experience, demeanor, and drive that it takes to become a Jarrett Ford team member, then we encourage you to continue with this online job application.

What We Offer

• Competitive Pay

• Flexible Working Hours

• Health Insurance

• PTO & Sick Leave

• 401(K)

Key Responsibilities

• Schedule and coordinate Ford Mobile Service appointments for customers.

• Communicate with customers regarding service needs, appointment times, and repair updates.

• Work closely with mobile technicians, service advisors, and parts departments to ensure parts and tools are ready for each appointment.

• Verify repair orders and ensure proper documentation and warranty coding when applicable.

• Monitor and manage the mobile service schedule and route planning to maximize efficiency.

• Follow up with customers after service to ensure satisfaction and resolve any concerns.

• Assist with processing repair orders, invoices, and warranty claims when needed.

• Maintain accurate records of mobile service activity and reporting.

Qualifications

• Previous automotive service department experience preferred

• Strong organizational and communication skills

• Ability to multitask and prioritize in a fast-paced environment

• Experience with Ford systems is a plus

• Strong customer service mindset

• Basic understanding of automotive service and maintenance

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.