Assistant Service Manager

If you are looking for an opportunity to be appreciated and involved in your career, your search is complete.  We have a great history of providing excellent career opportunities.  Winrock Automotive Group is a family-owned business dedicated to our employees’ success and growth.

Assistant Service Manager Duties & Responsibilities:

• Assist the Service Manager in managing the service department’s operations, personnel, and customer service.
• Support the implementation of service standards and procedures to align with the dealership’s goals and objectives.
• Assist in training and developing service department staff to enhance their skills and performance.
• Monitors the progress of each repair order and communicates to service advisor and or customer about vehicles concerns
• Work closely with the store manager to run day-to-day operations.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Ensures all compliance are answered and maintained on CARS (Claim Accountability and Reporting System).
• Hold bi-weekly department meetings.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Ensures that the work areas and customer waiting area are kept clean.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Handles customer complaints immediately and according to dealership's guidelines.

Physical Requirements:

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Must be able to climb, stoop, kneel, crouch or crawl.
• Must be able to climb ladders.
• Must be able to lift and carry up to 100 pounds at a time.
• Must be able to work in all weather conditions.
• Must have physical strength, balance, hand-eye coordination, and stamina necessary to complete jobs in various areas.
• Must be able to stand and walk up to eight hours per day.
• Must have good close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Must be available to work as needed.

Pre-Employment Screening:

Motor vehicle records, drug screening, and background checks are required.

What We Offer:

• Medical, Dental, and Vision Insurance
• Short-term and long-term disability
• 401K
• Paid time off
• Closed on Sundays

The company reserves the right to review and change responsibilities, job duties, and/or skills at any time, with or without notice. This job description is not intended to maintain a complete list of all responsibilities, duties, and/or skills required for this job. Your employment is “At Will”, which means you may be terminated at any time and for any reason, with or without advance notice. Employees are also free to quit at any time. Therefore, this job description is not a contract of employment. The company is an equal opportunity employer. It is our policy to provide equal employment opportunity (EEO) to all qualified persons regardless of race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws.