Service Advisor

Jaguar Land Rover
155 S Dixie Hwy, Miami, FL
Full Time

DRIVE EXCELLENCE. LEAD PASSION. REPRESENT LEGACY.

At Jaguar Land Rover Coral Gables we do more than sell vehicles; we deliver experiences that are rooted in heritage and driven by performance.

As curators of the finest in luxury vehicles, we are committed to providing and sustaining the highest standard of excellence. If you are passionate about delivering unparalleled client satisfaction and providing high-quality services, we invite you to join our team as an Automotive Service Advisor.

Why Join Us:

Represent a world-class luxury brand
Work in a high-energy, professional, climate-controlled environment
Competitive pay + benefits package

What You’ll Do:

Greet clients and provide an exceptional service experience from arrival through vehicle delivery
Schedule service appointments and accurately document customer concerns and repair needs
Communicate repair recommendations, timelines, and updates in a professional and timely manner
Coordinate with technicians and service staff to ensure efficient workflow and customer satisfaction
Prepare repair orders, explain services performed, and review final invoices with clients
Build lasting relationships by delivering personalized, client-focused service
Uphold our company's standard of excellence in every interaction

What We Seek:

Previous experience as a Service Advisor in a luxury automotive dealership preferred
Exceptional communication skills with a polished and professional demeanor
Strong organizational skills and attention to detail
Ability to multitask and thrive in a fast-paced environment
A client-first mindset with a passion for delivering elevated service experiences
Positive, driven, and team-oriented professionals
Bilingual (English/Spanish)
Flexible schedule with ability to work 40+ hours Monday – Saturday, as needed

This is more than a role; it is an opportunity to represent and support a prestigious brand. Ready to move forward? Take the wheel. Apply now.

We are an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.

We encourage applications from all qualified candidates, including those from historically underrepresented groups. Our workplace is free from harassment, discrimination, and retaliation, and we value diverse perspectives, experiences, and ideas that drive innovation and growth.

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What did you like most about the position?

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List all other employers you have had in the last ten (10) years:

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An offer of employment from our company will be contingent upon the successful completion and satisfactory results of a pre-employment background check, Motor Vehicle Report (MVR), and drug screening. Do you understand and agree to participate in these screenings as part of our hiring process, should you be selected for the role?" (optional)

Please sign your name in acknowledgement of the following statement: I understand that the Company reserves the right to require me to submit to a drug test at any time and also reserves the right to require me to an alcohol test and/or medical examination to the extent permitted by law.

Are you currently bound by any non-compete, non-solicitation, or similar restrictive agreements with a previous or current employer that would limit your ability to work with us?

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Equal Employment Opportunity Information (Voluntary Disclosures)

Jaguar Land Rover is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at Jaguar Land Rover are based on business needs, job requirements and individual qualifications, without regard to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at Jaguar Land Rover. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.

Answering these questions is optional and voluntary and your refusal to provide it will not subject you to any adverse treatment.

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Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.

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American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.

Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races.

Veteran status

Jaguar Land Rover is subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Jaguar Land Rover to take affirmative action to employ and advance in employment veterans in the following classifications.

A “disabled veteran” is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.

A “recently-separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval or air service.

An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

Protected veterans may have additional rights under USERRA—the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll-free, at 1-866-4-USA-DOL.

If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As an employer subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with VEVRAA.

Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Jaguar Land Rover