Service Advisor

Position Overview:

As a Service Advisor for one of the world’s premier automotive brands, you’ll deliver an elevated service experience within a luxury, multi-brand dealership environment. Serving as the primary point of contact for clients of your assigned brand, you will expertly manage the service process from initial consultation to vehicle delivery—ensuring each interaction is seamless, professional, and brand-aligned.

This role demands deep product knowledge, a passion for precision, and the ability to build lasting relationships with a discerning clientele. You will operate within a climate-controlled, state-of-the-art facility alongside a team of high-performing professionals committed to excellence.

If you thrive in a fast-paced, high-touch setting and take pride in delivering luxury service experiences, this is your opportunity to represent an iconic brand at a dealership that sets the standard for excellence.

Key Responsibilities:

• Serve as the exclusive Service Advisor for one luxury automotive brand within our multi-brand dealership, providing brand-specific expertise and care.

• Deliver an exceptional, personalized client experience throughout the entire service lifecycle—appointment scheduling, vehicle intake, status updates, and final delivery.

• Accurately document customer concerns and generate detailed repair orders in CDK and supporting systems.

• Communicate clearly and professionally with clients about required services, maintenance recommendations, and associated costs.

• Collaborate with technicians to validate diagnoses, confirm parts availability, and ensure accurate and timely repairs.

• Coordinate with extended warranty providers and insurance companies to obtain approvals and provide clients with clear explanations of coverage.

• Proactively resolve customer concerns with professionalism, empathy, and brand-aligned communication.

• Maintain consistent follow-up with clients to ensure satisfaction and retention.

Qualifications:

• Minimum 3 years of experience as a Service Advisor, preferably in a high-line or luxury automotive environment.

• Demonstrated ability to deliver exceptional customer service with a client-centric, solution-oriented mindset.

• Strong knowledge of dealership operations, service appointment processes, and automotive repair terminology.

• Proficient in CDK, Microsoft Outlook, Word, and Excel.

• Experience working with extended warranties, preparing detailed estimates, and processing service documentation.

• Highly organized and detail-oriented with the ability to manage multiple priorities.

• Professional demeanor with excellent verbal and written communication skills.

• Must have and maintain a valid driver license, in good standing.

Physical Requirements:

• Ability to stand, walk, and move throughout the dealership, within and around vehicles, and service department for extended periods.

• Manual dexterity to operate office equipment and interact with vehicle components as needed.

• Visual and auditory acuity to perform customer service functions, inspect vehicles, and interpret documentation.

• Ability to occasionally lift or move objects up to 25 pounds.

• Comfortable working in indoor service environments with occasional exposure to outdoor conditions.

Working Conditions:

• While much of the role is performed in a climate-controlled, indoor service office, this position also requires regular movement between service bays, the client reception area, and the outdoor service drive.

• Exposure to varying weather conditions—including heat, humidity, and rain—should be expected during vehicle intake, walk-arounds, and customer interactions.

• A polished, professional appearance and demeanor must be maintained at all times, regardless of the working environment.

At Jaguar Land Rover powered by THE COLLECTION, we elevate the luxury automotive experience with unparalleled professional service that distinguishes use from the ordinary. Our team members are the cornerstone of our success, driving our commitment to delivering the best for our discerning clientele. Jaguar Land Rover powered by THE COLLECTION is far from your typical dealership; we are an elite, dynamic team dedicated to excellence, and we are eager to expend our ranks with passionate, driven individuals. If you're excited about joining a fast-paced, high-reward industry, you've found your place. At Jaguar Land Rover powered by THE COLLECTION, the possibilities for growth are as limitless as our ambition!

Benefits Overview:

 We value our team members and strive to offer a comprehensive benefits package to support your well-being and work-life balance. Our benefits include:

• Medical, Dental, and Vision Insurance
• Supplemental Benefits: Access to additional benefits such as accident insurance, critical illness insurance, and more.
• 401(k) Plan: Generous employer match and a range of investment options to help you plan for retirement.
• Paid Time Off (PTO): Flexible PTO to use for personal time, or illness.
• Vacation: Paid vacation days to recharge and enjoy time away from work.
• Holidays: Paid holidays to celebrate with family and friends.
• Birthday Off: A paid day off to celebrate your special day.
• Closed Sundays: Enjoy a day off every Sunday for work-life balance.
• And Much, Much More: Additional perks and benefits to enhance your overall employee experience.

We are an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. We encourage applications from all qualified individuals, including those from historically underrepresented groups.

We are dedicated to providing a workplace that is free from harassment, discrimination, and retaliation. We value and promote a work environment that supports and rewards diverse perspectives, experiences, and ideas.