Automotive Service Manager

Jaffarian Automotive Group
600 River Street, Haverhill, MA
Full Time
$150,000 – $200,000 a year

Jaffarian Volvo Toyota is seeking an experienced Automotive Service Manager to lead our luxury/highline service department in Haverhill, MA. We are not looking for someone to “run a desk.” We are looking for a hands-on leader who can build, coach, and optimize a high-performing service department. This is a unique opportunity to join the oldest Volvo dealership in New England, representing a legacy brand with a strong commitment to customer experience, operational excellence, and long-term customer relationships. If you are passionate about developing people, driving performance, and delivering exceptional customer satisfaction that keeps customers coming back for generations, this is the role for you.

Responsibilities

Oversee all service department operations to ensure efficient workflow and customer satisfaction
Manage and mentor service advisors, technicians, and support staff
Maintain and improve service processes to increase productivity and profitability
Develop and maintain strong customer relationships to drive retention and repeat business
Ensure compliance with company policies, safety standards, and manufacturer guidelines
Collaborate with parts and sales departments to optimize overall dealership performance
Prepare and manage service department budgets, forecasts, and reports

Requirements

Proven experience as an Automotive Service Manager or similar leadership role in a dealership environment
Strong leadership skills with a track record of developing high-performing teams
Deep understanding of automotive repair, diagnostics, and service operations
Excellent communication and customer service skills, especially in highline environments
Ability to manage multiple priorities in a fast-paced, performance-driven setting
Experience with dealership management systems (DMS) such as Reynolds & Reynolds and Xtime preferred
Valid driver’s license and ability to meet company driving requirements

Benefits

Competitive salary range: $150,000–$200,000 per year, paid weekly
Health, dental, and vision insurance plans
Paid time off and holidays
401(k) retirement savings plan with company match
Opportunities for career growth and professional development
Employee discounts on vehicle purchases and services
Fully air-conditioned shop
State-of-the-art facility
On-site air-conditioned body shop

About the Company

Jaffarian Automotive is a 4th-generation, family-owned dealership group and one of the most established automotive organizations in New England. We are customer-first, focused on modern, no-pressure service and sales experiences. We invest in technology, training, and people who take pride in delivering a smooth, professional experience for every customer. Our Service Department plays a critical role in keeping customers safe, informed, and loyal for generations. We are building a modern fixed operations environment where great people can thrive, grow, and lead.

Apply for Automotive Service Manager

First name (required)

Last name (required)

Email address (required)

Phone number (required)

I would like to communicate with the hiring team via text message about my application and next steps.

Address (required)

City (required)

State/Province

Zip/Postal Code (required)

LinkedIn URL (optional)

Please add your resume (optional)

10MB limit; .pdf, .doc, and .docx file types are accepted.

ATTACH FILE

Please add your cover letter (optional)

10MB limit; .pdf, .doc, and .docx file types are accepted.

ATTACH FILE

Career Needs

Timeframe to start new position

What is your earliest available start date?

Work History

Company name (required)

City (required)

State

Job title held (required)

Start date

End date

Current

Did you manage others in this role?

If yes, please explain

Education

Highest level of education completed

Military Experience

Did you serve in any branch of the US Armed Services? (optional)YesNo

Other Information

Why do you think this position is a good fit for you?

Can we contact your current employer for a reference? (optional)

Do you have a legal right to work for any employer in the United States?

Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

Signature (required)

AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

Jaffarian Automotive Group