Automotive Service Manager
Haverhill, MA
Full Time
Haverhill, MA
Full Time
Jaffarian Volvo/Toyota is seeking an experienced Service Manager to join our team! We offer a performance-based environment, a team-oriented culture, excellent compensation packages, a large and constantly growing customer base, highly productive technicians and a promote from within culture. We are a family-owned company that truly values and rewards our team. Jaffarian Volvo/Toyota is New England’s Oldest Toyota Dealer, the same family now four generations strong, and now under all new management. Join the Jaffarian Family!
Potential to earn $100K++ DOE
Up to a $25k sign-on bonus, DOE Apply for details
What we offer
- Engaged knowledgeable management
- Air Conditioned Shop
- Dedicated service BDC, our phones get answered!
- Top performing CSI
- Loyal customer base
- Medical Insurance
- Dental Insurance
- Prescription Insurance
- Long Term Disability Insurance
- Short Term Disability Insurance
- Vision Insurance
- Life Insurance
- Paid Holidays
- Paid Vacations
- Paid Training
- Flexible schedules
Responsibilities
- Assist customers in servicing, repairing and explaining each service needed
- Understand customer; match requirements and concerns to various service options
- Explain service being performed and keep customer informed and updated throughout the service of their vehicle
- Stay up to date on new products, features, accessories and attending product training as required
- Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
- Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
- Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
- Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Qualifications
- A minimum of 3 years of experience as a service manager
- Strong focus on providing excellent customer service
- High school diploma or higher education
- Clean driving record & valid driver's license
- Driven personality, eager to improve and able to work within and support internal teams
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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