Quick Lane Service Advisor

Service Advisor Job description

At Jack Demmer Lincoln, we are committed to providing an exceptional client experience and we know that starts with our most valuable resource - our team. Family Owned & Operated for over 60 years!

Jack Demmer Lincoln offers great career opportunities and prefers to promote from within. As a result there is minimal turnover. We provide outstanding pay programs, benefits, training and a culture where we strive to better ourselves, the experience of our clients and our community. This fast paced task driven and team oriented dealership is growing and needs to expand our team. Jack Demmer Lincoln has an excellent opportunity for a Service Advisor.

Salary:  (This position is performance based. Yearly income is dependent on experience level.)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off

Responsibilities:

• Scheduling service work in the service department and for selling additional services to customers.
• Maintain Customer Satisfaction Index (CSI) rating as set by Service Manager.
• Maintain the prescribed standard for “hours per customer repair order written”
• Greet customers in a timely, friendly and professional manner.
• Obtain accurate customer and vehicle data.
• Test-drive vehicle as necessary. • 
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers’ specifications. 
• Lift the hood of every vehicle and look underneath for potential additional repair needs.
• If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible.
• Notify dispatcher of incoming work.
• Provide estimates for labor and parts
• Follow up progress of each repair order during the day
• Handle telephone inquiries regarding work in process and appointments.
• Analyze quality control report to ensure that work is completed as requested to reduce comebacks.
• Deliver vehicle to customer and answer any questions
• Documentation and Repair Order Entry 

Requirements:

• Solid knowledge of computers and proficient in web navigation
• High school or equivalent (Preferred)
• Customer Service: 1 year (Preferred)
• Driver's License (Required)
• Strong written and verbal communication skills
• Customer focused
• Ability to overcome objections
• Positive Attitude
• Team Player

What's the "Demmer Difference"? The difference is our personalized approach with each individual client. We know your time is valuable which is why we work at our clients' pace and around their busy schedules. Let us be your resource for all things automotive. Our goal is to make your experience comfortable & hospitable. Finding the right vehicle to suit your needs should not be intimidating or stressful; it should be effortless.

Great Team Environment - This is a career, not a job!

We promote a workplace of integrity and respect, and we truly care about our employees and their families.