Quick Lane Service Advisor

Quick Lane Advisor

Location: Inver Grove Ford
Compensation: $50,000 – $100,000 per year

Benefits

• Medical, Dental & Vision Insurance

• 401(k) Plan

• Paid Time Off & Vacation

• Paid Training

• Short/Long-Term Disability

• Health & Wellness Programs

• Employee Vehicle Purchase Plans

• Discounts on Products and Services

• Opportunities for Career Growth

Job Summary

Inver Grove Ford Lincoln is excited to offer a rare opportunity to join our Quick Lane team as a Quick Lane Advisor—a position that seldom becomes available. These roles rarely open up because we’re home to the largest and most respected Quick Lane operation in the region, known for our exceptional team, strong leadership, and commitment to employee success. If you’re looking to break into the automotive service industry or grow your existing career in a fast-paced, customer-focused environment, this is your chance.

Key Responsibilities

• Manage service orders and Drive Lane workflow, ensuring customers receive prompt and courteous service

• Deliver a high-quality customer experience by going above and beyond expectations

• Provide support for all customer inquiries, both in person and over the phone

• Maximize technician productivity by effectively scheduling and distributing work

• Assist customers with technical questions related to vehicle issues, warranties, and repairs

• Maintain strong customer satisfaction scores in line with company goals

• Support diagnostic processes and manage parts/tool orders as needed

• Oversee warranty claim processes and contribute to service team training and supervision

• Set employee schedules and assign tasks within the service department

• Ensure compliance with company policies and relevant regulations

• Foster a positive work environment and maintain strong factory relationships

• Collaborate with management on hiring, coaching, and disciplinary actions

Qualifications

• Excellent organizational and communication skills

• Strong leadership and time management abilities

• Friendly, professional demeanor with a clean, well-groomed appearance

• Proven track record in service and sales performance

• High levels of customer satisfaction and team collaboration

• Self-starter who can work independently with minimal supervision

• Valid driver’s license and clean driving record

About Us

At Saxon Auto Group, we believe happy employees lead to happy customers. We're committed to building long-term relationships with our customers and team members alike. Every employee plays a vital role in our continued success, and we strive to provide a supportive, rewarding environment that fosters personal and professional growth.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.