Weekend Care Management Coordinator

Weekend Care Management Coordinator

8-4 Saturday and Sunday. Flexible for every other weekend or every weekend. PTO accrual for every weekend. Telecommute job anywhere in US

Job Description

General Purpose: Provides a centralized client service function in order to gather pertinent patient/client, clinical and financial information to coordinate care, customer responsiveness and satisfaction.

Essential Functions:

• Acts as a contact person interfacing with referral sources, outside agencies, health professionals and field staff.

• Receives and coordinates all incoming referrals, providing patients/clients and referral sources with basic information to assist in accessing appropriate services.

• Communicates with patient/client and family regarding arrangements for the initiation of care/services.

• Completes intake screening including obtaining, documenting and analyzing all required information to make a preliminary admission decision.

• Receives referral, prepares reports and responses to inquiries. Provides telephonic contact and system data entry for customers seeking care/services.

• Actively promotes care/services to prospective patients/clients.

• Collects and enters customer information to the management information system.

• Works in conjunction with clinical staff to adhere to standards of practice for nursing and applicable law and regulations.

• Actively participates as part of a high performance work team to drive and manage change to deliver exceptional patient/client service.

• Completes other assignments as requested and assigned.

• May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

Minimum Education & Experience Requirements:

• Associate Degree in Business, Marketing, Healthcare or related discipline, or an equivalent combination of education and experience preferred.

• Medical experience preferred.

Knowledge, Skills & Abilities Required:

• Ability to develop strong working relationships, possess team organization and community resources coordination skills.

• Sound clinical knowledge base.

• Strong customer service skills including proactive identification and resolution of customer issues using sound judgment and decision-making skills within parameters established by Manager.

• Strong prioritization and time management skills. Must be detail oriented.

• Ability to work with minimal supervision and utilize clear, concise and positive communication skills.

• Ability to manage and initiate change to better achieve strategic objectives.

• Demonstrated ability to work under pressure with multiple tasks, changing priorities and short deadlines.

• Computer proficiency to include current company software.

• Applicable federal and state health requirements to provide client services as appropriate.

• Proven ability to work independently with minimal supervision

• Provides a centralized client service function in order to gather pertinent patient/client, clinical and financial information to coordinate care, customer responsiveness and satisfaction.