Parts Counterperson

Hyundai Of Gilroy is in immediate need for: Parts Counter representatives!

Position Information: The Parts Counter is is a crucial position within our company. As the face of our parts department, you will be responsible for assisting customers in finding the right parts for their vehicles and ensuring a seamless and efficient experience. Candidate will be responsible for the receipt of payment from customers and employees in payment for goods or services, and accurately records the amounts received. Perform general clerical duties. Must present a professional, friendly appearance. Knowledge of Tekion is a plus.

 Responsibilities:

• Foster positive relationships with customers and technicians to facilitate smooth interactions.
• Quote, locate, and distribute parts efficiently to meet customer and technician needs.
• Strive to exceed customer satisfaction by delivering parts promptly. 
• Participate in training and certification programs to enhance skills and knowledge. 
• Manage parts inventory to ensure availability for orders. 
• Communicate professionally with staff and customers to provide assistance. 
• Utilize parts catalog effectively when identifying and locating parts. 
• Handle phone inquiries, provide pricing information, and assist customers with orders. 
• Fulfill orders accurately from stock and maintain inventory accuracy with weekly bin checks. 
• Ensure proper billing for internal parts requests on service repair orders. 
• Process payments from retail customers and obtain credit authorizations as needed. 
• Coordinate daily shipment, delivery, or pick-up of orders for timely fulfillment. 
• Replenish stock orders and maintain a clean and organized parts department.
• Any other duties as assigned.

Excellent oral communication skills. Ability to read and comprehend instructions and information. Ability to work well with customers. General math skills. Ability to use personal computer applications including word processing and spreadsheet applications.

 Benefits:

• Medical 
• Dental
• 401K

THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.