BDC AGENT/5 DAY WORK WEEK/NO SUNDAYS!

About Us

Mills Automotive Group: Committed to Delivering a Tailored & Exceptional Automotive Experience!

At Mills Automotive Group, we’re a family-owned company that takes great pride in our position as one of the leading dealership groups in the United States. With a constantly expanding portfolio of over 35 dealerships and a diverse range of brands under the Mills Auto umbrella, we’re well-equipped to cater to consumer’s automotive needs. What truly distinguishes us is our unwavering commitment to our clientele. Our experienced sales and service team possesses years of industry expertise – all dedicated to satisfying the consumer's automotive needs.

Join Our Ever-Expanding Team

As we redefine the car-buying experience, we're looking for individuals who share our core values of character, integrity, teamwork, work ethic, and performance. When you join Mills Auto Group, you become part of a passionate and dedicated team working towards a common goal: delivering a tailored, exceptional automotive experience for all our customers.

Whether you're interested in sales, service, or any other role within our organization, your contribution matters. We are committed to hiring the best and brightest people who are enthusiastic, positive, share a growth mindset, and have the desire to create exceptional customer experiences. We value diversity, offer a supportive work environment, and provide opportunities for personal and professional growth. At Mills Auto Group, you're not just an employee; you're a valued member of our family.

So, come be a part of our exciting journey as we speed towards the future. Join Mills Auto Group and help us continue to redefine the car-buying experience for our valued customers. Your dedication to our core values will make all the difference as we achieve new heights together.

About the Job

The Business Development Center (BDC) Agent serves as a liaison between automotive dealerships and their customers. You will develop procedures to maximize appointments through the phone or other outside sources. The BDC Associate will assist in multiple areas as needed to ensure our clients receive exceptional service.

Responsibilities

The following duties and responsibilities represent the essential functions of the job. A staff member may be required to perform additional duties, as assigned.

Answer incoming phone calls 

Make outbound phone calls 

Manage spreadsheets and log information on multiple tabs

Assist in obtaining basic demographic information about each customer and log that information in our database

Schedule appointments 

Communicate all missed opportunities or escalated calls to upper management

Work in a team environment to provide customers a top-level experience

Complete special projects as assigned

Skills

Outstanding communication skills, both verbal and written

Enjoy talking on the phone and willingness to help customers

Basic computer skills and phone etiquette

Friendly and professional manner

Strong organizational skills with the ability to multi-task in a fast paced environment

What We Offer

Benefits

• Cigna PPO, Imagine 360 and HSA plans > 2 medical plan options
• Dental and Vision Plans
• 401(K)
• Company Paid Basic Life and Short-term Disability
• Employee Assistance Plan
• Sick and Vacation Time, Paid Holidays
• Voluntary Benefits Include: Critical Illness, Hospital Indemnity and Accident Insurance
• Employee Discounts and Perks Program
• Employee Wellness Subsidy
• Tuition Assistance Program (Selected Dealerships)