IT Support Analyst

IT Support Analyst

Hospitality Starts Here:

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart!

Why Us:

Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

The Role:

As the IT Support Analyst, you will maintain and improve the technical systems of our company to ensure all employees have the technology they need to complete their work and the organization’s important files and information remain safe and intact.

What we will ask of you:

• Working knowledge of relevant operating systems, software and programming
• Building and Maintaining the knowledge base for helpdesk and end users.
• Overseeing and troubleshooting network issues and hardware.
• Managing and troubleshooting tier 1 helpdesk tickets.
• Work with vendors and staff to complete a variety of IT security maintenance tasks including email security, firewall security, cloud services security, and multi-factor authentication.
• Record steps, processes, and procedures to develop and Manage a knowledge base for end users and helpdesk.
• Implement and maintain an asset management system through data entry, keeping it up to date for all assets and services through their life cycle.
• Offer technical support to company staff and troubleshoot computer problems.
• Install and update company software and hardware as needed.
• Troubleshoot Network Equipment. Including Firewalls, Switches, Access Points, Cameras, Basic AV.

Requirements for Success:

• Must have a bachelor’s degree in a similar field and have 2+ years of experience in an IT related position.
• Must have experience with working Office365 and proficiency with Windows 11 and Mac OS.
• Strong working knowledge of Networking (Ubiquiti)
• Must be based out of home office in Charleston, SC.
• Must have ability to travel out of town 30% of the time per year to provide support to out of town locations.
• Must be effective in handling problems in the workplace including anticipating, listening, understanding, clarifying, and resolving the concerns and issues raised by co-workers.
• Must have clear, concise written and verbal communication skills.
• Must have excellent organizational and time management skills.
• Flexible to work nights and weekends, when necessary, based on business and staffing needs.

Benefits

• Competitive Pay: Competitive base pay, health benefits, and PTO benefits after 90 days [for full-time employee's].
• Health & Wellness: Comprehensive health insurance coverage, including medical, dental, vision, and more.
• Financial Planning: Access to a 401K plan with a 50% match on your first 6% investment, along with Roth options.
• Home Loan Program: We offer a zero-interest housing loan program to help you achieve your dream of home ownership.
• Employee Discounts: Enjoy discounts at our 15 restaurant concepts and growing boutique hotels division.
• Family Time: Benefit from 4 weeks of PTO for maternity/paternity leave.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.