Automotive Internet / BDC Manager
6735 E. Independence Blvd, Charlotte, NC
Full Time
6735 E. Independence Blvd, Charlotte, NC
Full Time
About Independence Mazda:
Accelerate your career under our aggressive new management team at Independence Mazda! We are completely transforming our dealership culture and looking for high-energy, ambitious automotive leaders to join our family-value environment. If you want to change the culture to one of fun, accountability, and immense success, this is your opportunity to lead a high-charging team to the absolute top of the market.
Position Overview:
We are seeking a dynamic, hands-on Internet / BDC Manager who leads from the front, not from behind a desk. In this role, your primary focus will be driving execution on our high-volume internet traffic and incoming digital leads. You will manage the Business Development Center (BDC), ensuring lightning-fast response times, high-quality personalized outreach, and strict process accountability. You will help hire, train, coach, and motivate a team of representatives to maximize appointment setting and build long-term customer relationships.
Key Responsibilities:
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Team Leadership: Recruit, onboard, coach, and develop a high-performing BDC team to meet and exceed monthly performance goals.
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Lead Management: Oversee all incoming digital inquiries, internet leads, phone calls, texts, and emails to guarantee rapid, high-quality responses.
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Process Execution: Maintain and enforce strict CRM workflows, ensuring accurate records of all customer contact, follow-ups, and appointment confirmations.
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Performance Metrics: Monitor outbound call volumes, response times, appointment-to-show ratios, and closing rates to drive continuous operational improvement.
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Collaboration: Partner closely with the Sales and Finance Management teams to ensure a seamless transition from digital confirmation to the showroom floor.
Qualifications:
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Proven experience managing an automotive Business Development Center (BDC) or Internet Sales team.
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Strong expertise with eLead CRM software and lead management platform.
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Ability to coach from the front, manage day-to-day operations, and hold the team accountable to performance milestones.
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Exceptional communication, phone, and written skills.
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Driven, high-energy mentality with a passion for servant leadership and mentorship.
What We Offer:
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Highly competitive salary and performance-based commission plan.
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Comprehensive benefits package including medical, dental, and vision options.
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A supportive, growth-oriented family environment with clear paths for advancement under an energetic new leadership team.
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If you have questions, please contact jimmaus@independencemazda.com