Service BDC

Join our team at Independence Mazda as a Service BDC (Business Development Center) representative in Charlotte, NC. In this role, you will be the primary point of contact for our service customers, assisting with appointment scheduling, follow-ups, and providing excellent customer service to enhance the overall service experience.

Responsibilities

• Answer inbound service calls and schedule service appointments efficiently
• Perform outbound service calls and schedule service appointments efficiently
• Follow up with customers regarding service reminders and vehicle maintenance
• Maintain accurate records in the service database
• Assist the service department with customer inquiries and concerns
• Promote service specials and assist in marketing campaigns
• Coordinate with technicians and service advisors to ensure customer satisfaction

Requirements

• Strong communication and customer service skills
• Basic computer proficiency and data entry skills
• Ability to multi-task and work in a fast-paced environment
• Previous experience in automotive service or customer service is preferred
• Positive attitude and team-oriented mindset
• Valid drivers license 

Benefits

• Competitive hourly wage of $15.00 per hour, paid bi-weekly
• Opportunities for advancement and career development
• Supportive and friendly work environment
• Employee discounts and incentives

About the Company

Independence Mazda is a reputable dealership located in Charlotte, NC, committed to providing quality vehicles and exceptional customer service. We pride ourselves on maintaining a supportive workplace where employees can grow and thrive while serving our community’s automotive needs.

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