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Call Center Representative

Ideaboxpro
Dallas, TX
Full Time

or

Job Ad: Call Center Representative 

Job Title: Call Center Representative 
Company: Ideaboxpro

Location: Dallas, TX 
Salary: $36,000 - $59,000
Job Type: Full-Time

Job Description:

Description

Join our dynamic team as a Call Center Representative, where you will play a critical role in providing exceptional customer service and support. As the first point of contact for our clients, you will be responsible for handling inquiries, resolving issues, and ensuring a positive experience for all customers. This position is ideal for individuals who possess strong communication skills, a knack for problem-solving, and a passion for helping others. 

Responsibilities:

  • Handle incoming calls and respond to customer inquiries promptly and professionally.
  • Provide accurate information on products and services to customers.
  • Resolve customer complaints and issues in a timely manner, ensuring customer satisfaction.
  • Maintain detailed records of customer interactions and transactions in our database.
  • Identify customer needs and recommend appropriate products or services.
  • Follow up with customers to ensure their issues have been resolved and they are satisfied with the solutions provided.

Skills Required:

  • High school diploma or equivalent; further education is a plus.
  • Proven experience in customer service or call center environments preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and the ability to think critically under pressure.
  • Proficient in using computers and various software applications, including CRM systems.
  • Ability to multitask effectively and manage time efficiently.

Benefits:

  • Competitive salary ranging from $36,000 to $59,000.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off, holidays, and sick leave.
  • Opportunities for professional development and career advancement.

    Note On-campus work in Dallas, TX

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Ideaboxpro
If you have questions, please contact office@gurucrewcreatives.com