Call Center Representative
Jersey City, NJ
Full Time
Job Ad: Call Center Representative Think Tell Junction (Jersey City, NJ )
Job Title: Call Center Representative
Company: Think Tell Junction
Location: Jersey City, NJ
Salary: $36,000 - $59,000
Job Type: Full-Time
About Us:
Think Tell Junction is a dynamic marketing agency committed to helping businesses amplify their brand presence through innovative strategies and cutting-edge solutions. We believe that data is at the heart of effective marketing, and we are looking for a meticulous Data Entry Clerk to join our team. Our collaborative environment fosters creativity and professional growth, making us a great place to build your career.
Job Description:
We are seeking a highly motivated and dedicated Call Center Representative to join our dynamic team. In this crucial role, you will be the voice of our company, serving as the primary point of contact for our valued customers. You will handle a variety of inquiries, ranging from product information and order status to troubleshooting and complaint resolution .
Responsibilities:
- Answer inbound calls from customers promptly and professionally
- Provide accurate information regarding products and services
- Resolve customer complaints with empathy and effective solutions
- Document customer interactions and update records in the database
- Assist customers with placing orders and processing returns
- Follow up on customer inquiries and ensure issues are resolved
Skills Required:
- High school diploma or equivalent; additional education is a plus
- Proven experience in a customer service or call center role preferred
- Excellent verbal communication skills and active listening abilities
- Strong problem-solving skills and the ability to think critically
- Proficient in using computers and navigating multiple software platforms
- Ability to work in a fast-paced environment and handle high call volumes
Benefits:
- Competitive salary ranging from $36,000 to $59,000.
- Comprehensive health, dental, and vision insurance.
- Paid time off, holidays, and sick leave.
- Opportunities for professional development and career advancement.
- Supportive and inclusive work environment in Las Vegas.
If you are a detail-oriented professional looking to contribute to a growing marketing agency, apply today to join Think Tell Junction as a Call Center Representative
Note On-campus work in Jersey City, NJ
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