Call Center Customer Service Agent

Job Ad: Call Center Customer Service Agent- Think Tell Junction (Birmingham, AL   )

Job Title:Call Center Customer Service Agent
Company: Think Tell Junction
Location: Birmingham, AL  
Salary: $36,000 - $59,000
Job Type: Full-Time

About Us:
Think Tell Junction is a dynamic marketing agency committed to helping businesses amplify their brand presence through innovative strategies and cutting-edge solutions. We believe that data is at the heart of effective marketing, and we are looking for a meticulous Data Entry Clerk to join our team. Our collaborative environment fosters creativity and professional growth, making us a great place to build your career.

Job Description:
We are seeking a motivated and detail-oriented Call Center Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and ensuring their needs are met in a timely manner. You will handle a variety of inquiries over the phone, from answering questions about our products and services to resolving issues and ensuring customer satisfaction. 

Responsibilities:

• Answer inbound calls from customers and provide exceptional service.
• Manage customer inquiries regarding products, services, account status, and billing.
• Troubleshoot and resolve customer issues in a timely and effective manner.
• Document customer interactions accurately in our database and maintain detailed records.
• Upsell products and services where appropriate to enhance customer experience.
• Follow company protocols and procedures to ensure consistency and quality of service.

Skills Required:

• High school diploma or equivalent; associate degree preferred.
• Proven experience in customer service or a related field, preferably in a call center.
• Excellent verbal and written communication skills to interact with customers professionally.
• Strong problem-solving skills and the ability to think critically under pressure.
• Familiarity with customer relationship management (CRM) software and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits:

• Competitive salary ranging from $36,000 to $59,000.
• Comprehensive health, dental, and vision insurance.
• Paid time off, holidays, and sick leave.
• Opportunities for professional development and career advancement.
• Supportive and inclusive work environment in Las Vegas.

If you are a detail-oriented professional looking to contribute to a growing marketing agency, apply today to join Think Tell Junction as a Call Center Customer Service Agent!

Note On-campus work in Birmingham, AL